This is a Senior Business Process Analyst role with Australian Payments Plus based in Sydney, NSW, AU

== Australian Payments Plus ==

Role Seniority - mid level, senior

More about the Senior Business Process Analyst role at Australian Payments Plus

The Game Changers

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Purpose

The Senior Process Analyst plays a key role in the AP+ Business Maturity Program, driving process optimisation and continuous improvement across the organisation. Working closely with Process Owners, executive leaders and cross-functional teams, the role captures and analyses current processes, assesses performance and compliance, and identifies opportunities to enhance efficiency and effectiveness. By leading collaborative change initiatives in a complex environment, the Senior Process Analyst supports the acceleration of AP+’s business maturity journey and contributes to achieving strategic objectives and improved stakeholder outcomes.

The Core Accountabilities Of The Role Will Include

• Provide strategic guidance and thought leadership in process management (capture to optimisation) to align with organisational goals.
• Collaborate with executive leadership to identify and validate process ownership, end to end process outcomes and process improvements that can contribute to long-term success.
• Lead Process workshops to validate ownership, identify end to end processes, assess AP+ process maturity and build roadmaps for process improvement.
• Collaborate with cross-functional teams to identify process improvement opportunities and build a backlog of automations.
• Prepare reports and presentations to communicate process improvements and project updates to stakeholders.
• Managing multiple process scopes in parallel and prioritise tasks effectively to support process owners as needed.
• Design effective process controls, map risks and obligations to ensure AP+ can display how it meets its regulatory requirements.
• Foster a culture of continuous improvement by championing best practices and innovation throughout the organisation.
• Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable HSE instruction, and support AP+ to meet its duties under the relevant safety and environmental legislation.
  
  

The capabilities needed to be successful for this role are:

• Certification in advanced process improvement or change methodologies (e.g., Black/Green Belt Six Sigma) is highly preferred.
• 5-7 years of progressively responsible experience in business process management, improvement, optimisation or engineering or related roles;
• Demonstrated expertise in leading process improvement workshops, activities and delivering significant business impact.
• Proven ability to drive change in a complex environment, with a strong focus on collaborative improvement.
• Project management practices and tools (Waterfall/Agile, Jira) is desirable.
• Good understanding of process improvement methodologies such as Lean, Six Sigma, DMAIC or similar.
• Knowledge of Best practice/ reference models such as APQC, ITIL, COBIT etc.
• Knowledge of benchmarking analysis and performance metrics;
• Delivery practices such as RAID, estimation.
  
  

What Happens Next

At AP+, we believe in the power of passion, pride, and purpose.- Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Payments Plus team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🧭 Providing strategic guidance
• 🤝 Collaborating with leadership
• 🛠️ Leading process workshops
  
  

Key Strengths

• 🔧 Process improvement methodologies
• 📊 Project management practices
• 🔄 Change management
• 🎓 Certification in advanced process improvement
• 📈 Benchmarking analysis
• 📚 Best practice models
  
  

Why Australian Payments Plus is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.