This is a Cloud Support Engineer (Azure / DevOps) role with Haydon Global Recruitment based in Sydney, NSW, Australia

== Haydon Global Recruitment ==

Role Seniority - mid level

More about the Cloud Support Engineer (Azure / DevOps) role at Haydon Global Recruitment

Cloud Support Engineer (Azure / DevOps) - Australia Citizenship Required

Australia

Full-time

Up to 105k plus SuperRemote

About Our Client

Our client is a top-tier Microsoft partner and pioneering leader in Master Data Management (MDM). They deliver cloud-native solutions that empower organizations across healthcare, manufacturing, and energy to harness the full potential of their data. With 100+ professionals and a "Great Place to Work" certification, they're a growth-oriented team transforming how businesses leverage data.

Role Overview

A genuine 50/50 hybrid role combining hands-on DevOps engineering with customer-facing application support. Reporting to the Director of Global Support, you'll contribute to CI/CD, cloud infrastructure, monitoring, and operational automation while supporting global customers through deployment and operations of enterprise data solutions.

Key Responsibilities

Support and Customer Operations

• Monitor and respond to support cases with urgency and ownership
• Lead customer troubleshooting meetings and escalate to R&D as needed
• Document resolutions and contribute to internal and customer-facing knowledge base articles
• Participate in daily case reviews and provide technical insights
  
  

DevOps and Cloud Engineering

• Drive DevOps engineering initiatives across Azure environments
• Maintain CI/CD pipelines and support infrastructure as code using Terraform
• Support deployment models across Azure VMs, App Services, Containers, and SQL environments
• Support containerized deployments including AKS
• Collaborate closely with Engineering and Cloud Operations
  
  

Operational Excellence

• Use Salesforce Service Cloud for case management
• Submit bugs and escalate issues appropriately
• Contribute to DevOps practices that improve reliability and efficiency
  
  

Who You Are

Technical Requirements

• 3 to 6 years hands-on DevOps or cloud engineering experience, ideally from a SaaS environment
• Strong hands-on Microsoft Azure experience including App Services and Azure-based infrastructure
• Terraform — strong requirement, effectively a must-have
• C# proficiency
• Solid CI/CD, infrastructure as code, automation, and observability skills
• Docker and Kubernetes proficiency
• SQL Server, T-SQL, performance troubleshooting, and connectivity experience
• Understanding of cloud networking, Azure AD, and security fundamentals
• AWS experience advantageous as the company expands cloud capabilities
  
  

Professional Skills

• Strong written and verbal communication, including confidence on the phone with customers and stakeholders
• Able to explain complex technical concepts to both technical and non-technical audiences, including C-suite
• Self-motivated, diligent in documentation, and demonstrates urgency and ownership
  
  

Education

• Bachelor's degree in a technical discipline or equivalent professional experience
  
  

Why Join Us

• Work in a cloud-first environment with Azure, containers, orchestration, and CI/CD at the core
• Support global enterprise customers across diverse industries
• Join a team that values growth mindset, constructive candor, collaboration, and execution
• Build real technical depth in a role that combines engineering, automation, and customer impact
  
  

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Haydon Global Recruitment team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🔍 Monitoring support cases
• 👥 Leading troubleshooting meetings
• 🚀 Driving DevOps initiatives
  
  

Key Strengths

• ☁️ Microsoft Azure
• 🛠️ Terraform
• 💻 C# proficiency
• 🐳 Docker
• ☸️ Kubernetes
• ☁️ AWS
  
  

Why Haydon Global Recruitment is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Haydon Global Recruitment not with Hatch.