This is a Account Executive role with Spill based in Sydney, NSW, AU

== Spill ==

Role Seniority - mid level

More About The Account Executive Role At Spill

Account Executive

About The Role

Over the past year we’ve successfully expanded our market presence by refining our product offering and building scalable and cost-effective channels for growth. With rising market demand for impactful mental-health related employee benefits, now’s the time to expand our horizons.

You can think of this role having three important missions at Spill:

• Drive growth. You're directly responsible for fuelling Spill’s growth and helping it reach the next stage. Every deal you close brings in revenue that funds product development, new hires, and expansion. At a startup, your individual contribution has an outsized impact on whether the company succeeds or fails.
• Solve real problems. Your main focus is to help businesses solve specific people-related challenges by introducing them to a product that can genuinely improve their operations. You're not just selling software - you're helping companies to improve employee productivity, reduce absenteeism, and free up precious HR resource.
• Be the voice of the customer. You're the bridge between the market and the product team. You’re responsible for gathering valuable customer insights and sharing with the wider team to help shape the product roadmap, ensuring what gets built actually meets real market needs.
  
  

What This Role Will Actually Do

You’ll be the first hire in Australia and will be reporting directly into the CEO.

You’ll be focused on bringing Spill’s mental health and wellbeing offering to SMEs in Australia, on the frontlines of advancing our mission to transform the health and happiness of the world, one workplace at a time.

The product has compelling and differentiated, the go-to-market playbook is solid, and now we need someone who can help localise and execute with speed and intensity in a new market to help us capture the momentum and scale to the next level.

Here are some examples of the types of tasks/projects you’re likely to be working on:

• Preparing and presenting product demos. You'll need to build a good understanding of each prospects' pain points and needs at the start of the call, then tailor the product demo to their specific use case.
• Managing your pipeline. You’ll be maintaining disciplined CRM hygiene by logging activities, moving deals through stages, and keeping accurate records of all communications.
• Nurturing and closing deals. You'll be following up with prospects at various stages, answering questions, and sharing resources to nurture and convert leads post-demo.
• Account management: You’ll continue post-sale relationship management to ensure that every new customer has a smooth onboarding experience, and working with product and operations to solve any issues that come up.
• Tracking sales performance: You'll track and monitor your progress toward monthly and quarterly sales targets, calculating what you need to close to hit your numbers.
  
  

Requirements

• You have experience working in a customer facing role. This doesn’t necessarily have to be a sales role, it could be a related field e.g. customer success or account management, recruitment, project management or retail/hospitality management.
• You’ve got a basic understanding of full-cycle sales processes including outbound prospecting, discovery, pitching, product demonstration, proposal development, negotiation, and closing.
• You thrive with autonomy, in a mission-driven start-up environment. This often means moving quickly, being adaptable and being willing to contribute beyond the remit of your core role.
• You’re self-motivated and resilient. You thrive with ambiguity, handle feedback well, and stay motivated without the need for constant oversight.
• You’re results driven, competitive and motivated by hitting targets, meeting deadlines and contributing to the overall growth of the company.
• You have excellent written and verbal communication, negotiation, and relationship-building skills.
  
  

That said, we recognise that experience will vary a lot between people, so please don't be put off if you don't meet these criteria exactly. We care about outcomes rather than tickbox criteria, and it's often the case that the perfect person for the role has a CV that looks a little different. Research (by Harvard University) shows that women are particularly likely to second-guess themselves and not apply — so if you're worried you don't meet all the criteria, get in touch anyhow and let us do the worrying.

Nice To Haves

• You have experience working in a B2B SaaS or SME sales environment, or a mission-driven or healthcare-focused organisation.
• You’re comfortable using CRM tools
  
  

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Spill team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🚀 Driving growth
• 🔍 Solving real problems
• 📣 Being the voice of the customer
  
  

Key Strengths

• 🤝 Customer-facing experience
• 📈 Sales process understanding
• 🗣️ Communication skills
• 💻 B2B SaaS experience
• 🛠️ CRM tools familiarity
  
  

Why Spill is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Spill not with Hatch.