Cloud Support Engineer (Azure / DevOps) - Australia Citizenship Required

Australia

Full-time

Up to 105k plus SuperRemote

About Our Client

Our client is a top-tier Microsoft partner and pioneering leader in Master Data Management (MDM). They deliver cloud-native solutions that empower organizations across healthcare, manufacturing, and energy to harness the full potential of their data. With 100+ professionals and a "Great Place to Work" certification, they're a growth-oriented team transforming how businesses leverage data.

Role Overview

A genuine 50/50 hybrid role combining hands-on DevOps engineering with customer-facing application support. Reporting to the Director of Global Support, you'll contribute to CI/CD, cloud infrastructure, monitoring, and operational automation while supporting global customers through deployment and operations of enterprise data solutions.

Key Responsibilities

Support and Customer Operations

• Monitor and respond to support cases with urgency and ownership
• Lead customer troubleshooting meetings and escalate to R&D as needed
• Document resolutions and contribute to internal and customer-facing knowledge base articles
• Participate in daily case reviews and provide technical insights

DevOps and Cloud Engineering

• Drive DevOps engineering initiatives across Azure environments
• Maintain CI/CD pipelines and support infrastructure as code using Terraform
• Support deployment models across Azure VMs, App Services, Containers, and SQL environments
• Support containerized deployments including AKS
• Collaborate closely with Engineering and Cloud Operations

Operational Excellence

• Use Salesforce Service Cloud for case management
• Submit bugs and escalate issues appropriately
• Contribute to DevOps practices that improve reliability and efficiency

Who You Are

Technical Requirements

• 3 to 6 years hands-on DevOps or cloud engineering experience, ideally from a SaaS environment
• Strong hands-on Microsoft Azure experience including App Services and Azure-based infrastructure
• Terraform — strong requirement, effectively a must-have
• C# proficiency
• Solid CI/CD, infrastructure as code, automation, and observability skills
• Docker and Kubernetes proficiency
• SQL Server, T-SQL, performance troubleshooting, and connectivity experience
• Understanding of cloud networking, Azure AD, and security fundamentals
• AWS experience advantageous as the company expands cloud capabilities

Professional Skills

• Strong written and verbal communication, including confidence on the phone with customers and stakeholders
• Able to explain complex technical concepts to both technical and non-technical audiences, including C-suite
• Self-motivated, diligent in documentation, and demonstrates urgency and ownership

Education

• Bachelor's degree in a technical discipline or equivalent professional experience

Why Join Us

• Work in a cloud-first environment with Azure, containers, orchestration, and CI/CD at the core
• Support global enterprise customers across diverse industries
• Join a team that values growth mindset, constructive candor, collaboration, and execution
• Build real technical depth in a role that combines engineering, automation, and customer impact

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🔍 Monitoring support cases
• 👥 Leading troubleshooting meetings
• 🚀 Driving DevOps initiatives

Key Strengths

• ☁️ Microsoft Azure
• 🛠️ Terraform
• 💻 C# proficiency
• 🐳 Docker
• ☸️ Kubernetes
• ☁️ AWS

Why Haydon Global Recruitment is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Haydon Global Recruitment not with Hatch.