This is a Retail Banking Expert role with Mercor based in Sydney, NSW, Australia

== Mercor ==

Role Seniority - mid level, senior

Role Overview

More about the Retail Banking Expert role at Mercor

Mercor is partnering with leading AI labs to engage experienced retail banking professionals to improve AI systems' understanding of consumer banking operations, lending workflows, and branch-level decision-making. Contributors will apply their expertise in areas such as consumer lending, deposit operations, compliance, and relationship management to evaluate and enhance AI performance on retail banking-specific tasks. This is a project-based opportunity with potential for ongoing engagement depending on performance and project needs.

Key Responsibilities

• Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication
• Create realistic scenarios based on retail banking workflows — mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations
• Annotate, label, and validate data across retail banking use cases (e.g., credit decisioning, KYC/AML procedures, customer dispute resolution)
• Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology
• Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI
  
  

Ideal Qualifications

• 3+ years of professional experience at a commercial bank, credit union, or retail banking institution
• Background in one or more areas such as:
• Branch operations and management
• Consumer or mortgage lending
• Deposit operations and treasury services
• Compliance, risk, or audit (BSA/AML, CRA, fair lending)
• Relationship management or private banking
• NMLS registration or banking certifications a plus
• Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks
• Clear written communication and attention to detail
  

Compensation Note

This project is expected to begin on an effective hourly rate, but will transition to a model where experts are compensated based on throughput of quality work rather than a flat accruing hourly rate.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.
  
  

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Mercor team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🔍 Reviewing AI outputs
• 🏦 Creating banking scenarios
• 📊 Annotating data
  
  

Key Strengths

• 💳 Consumer lending expertise
• 📜 Regulatory compliance knowledge
• 🧠 Analytical thinking
• 📋 NMLS registration
• ✍️ Clear written communication
• 🤝 Relationship management
  
  

Why Mercor is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Mercor not with Hatch.