Established in 1999, iGoDirect is a leading rewards and promotional technology provider, delivering end-to-end solutions across prepaid, gift cards, consumer promotions, and data analytics. We’ve built a reputation for leveraging proven technologies and developing innovative platforms that empower brands to engage customers like never before.

We create custom solutions that enable businesses to deliver frictionless customer experiences through personalised incentives, loyalty programs, and cutting-edge payment systems. Our latest advancement - a powerful new card issuing platform and intuitive management portal - is

revolutionising how businesses issue, track, and optimise rewards and payments.

The role:

As our Digital Project Manager, you’ll play a pivotal role in delivering on our client solutions across promotions, loyalty, custom web builds and our card-linked technology solutions.

You’ll work with our Client Success team to capture detailed technical and business requirements then translate them into actionable project scopes. You’ll keep all our internal teams humming, including Sales, Client Success and Engineering – ensuring they have absolute clarity on priorities, timelines, and technical dependencies.

This is a ‘first-of’ role for iGoDirect, and we want someone who can help set the foundations for what first-class delivery looks like across scoping, planning, doing and measuring. You are client focused, a structured thinker and have a knack for turning complexity into momentum.

What you’ll do:

• Act as the connective tissue between our clients and our Client Success and Technology teams - translating vision into executable plans and ensuring alignment across teams
• Learn and master our core offerings across promotional campaigns, loyalty programs, and card issuing programs. You’ll understand the unique differences of each and help turn each vertical into actionable plans
• Communicate project risks, timelines, and budgets clearly to internal teams and stakeholders. You’ll run our team stand ups, planning and retros
• Champion transparency and communication by providing regular updates, setting clear expectations, and adjusting plans as needed
• Identify delivery risks early and work proactively to mitigate them-balancing scope, time, and resources
• Advocate for continuous improvement in delivery practices and tools across the team
• Keep an eye on both the short-term milestones and the long-term evolution of the platform

What you’ll bring:

• 5+ years’ experience in digital project management, preferably with a background in a digital agency, martech, fintech, or a platform-based environments
• Proven track record delivering cross-functional tech projects from concept to deployment. API and integration work is a huge plus.
• A strong understanding of the Atlassian suite, Monday.com and hands-on experience facilitating key ceremonies
• Exceptional organisational and stakeholder management skills - you bring people with you
• A proactive, solutions-oriented mindset - you don’t just spot issues, you help fix them
• Ability to work in a fast-moving, ambiguous environment with multiple competing priorities
• Strong documentation and communication abilities- your plans are clear, your decks are sharp, and your standups are tight

What We Offer:

• Flexible working arrangements, we have a slick new office in Fitzroy (with b-corp certification, onsite gym, and the balcony of your dreams) but value outcomes over hours.
• An opportunity to work with a talented and passionate team on innovative products.
• A collaborative environment where your ideas are valued, and you can make a tangible impact.
• Adaptable attitude and personality that is ready for continuous change
• Be energised by the pace and opportunities in a scaling environment