Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.   

You will join a leading digital transformation company, combining the advantages of a large structure (in terms of resources, expertise, and customer proximity) with the start-up mindset & way of working (innovation, flexibility, and agile organization at scale).

Scope

As Operations Quality Services Expert in Iberia Operations team, you will will be responsible for developing and implementing procedures for controlling, testing, and evaluating the quality of service in accordance with the company's standards.You will work closely with Ingenico digitasl transformation, commercial, product and technology teams, and existing and potential customers to define and have then executed the continious improvement plans

This role is open in Madrid, Spain, with an Iberian scope.

Responsibilities

• Review and control of the monthly Quality report
• Responsible for performing quality controls and improvement actions in the whole process.
• Coordination of the inter-area analysis in the E2E process from terminal deployment, through the associated services, as well as the environment of digital tools and different associated software.
• Action plan reporting and follow up
• Inter area coordination for action plan implementation and execution
• Improvements review and control
• Responsible for improvement point detection developing in coordination with operations new processes and action plans
• Ensures the follow-up and control of the action plans, as well as the result of these, implementing processes of continuous improvement

Experience / Skills

You have, at least, 3-year experience on a similar role

You can demonstrate significant experience in end-to-end process management with a track record of developing and executing transversal improvement action plans

Meaningful skills :

• Strong written and oral communication skills in English.
• Strong culture of ownership.
• Strong team spirit, supportive of others’ contributions.
• Leadership and proactivity

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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