Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Your day-to-day responsibilities include:

• You act as the main day to day point of contact for customers in relation to TAAS,PPAS & Open cell.

• You attend weekly conference calls and meetings on your own or with the Account Manager and customer where required.

• You provide proactive communication to customers in a timely manner, setting and managing expectations and following through actions to completion.

• You lead and coordinate the setup of new hardware, data changes and customers’ requests to change default data on Gems/TMS.

• You manage the processing of customer purchase orders, ensuring that appropriate timescales are adhered to, and customer expectations are met.

• You work closely with the Procurement team to ensure stock levels are maintained as required by the customer.

• You review and complete the monthly billing and monthly MI for TAAS, PPAS & Open cell.

• You document and maintain the new processes for TAAS, PPAS & Open cell.

• You work closely with other departments to ensure that SLAs are met.

• You work closely with the Account Manger to assist in ensuring the teams committed revenue numbers are achieved

• You may be asked to complete other tasks that may be reasonably requested.

• You may be asked to deputise for the line Manager as and when required.

Signs of success

• You can meet and deliver customer requests on time

• You tackle problem solving queries, investigate and communicate back to customers

• You prioritise and manage workload

• You identify improvements to current processes

• You follow through on commitments and deliver a high level of service

Skills we can’t do without:

• Excellent communication (written and verbal), listening and interpersonal skills.

• Customer facing experience beneficial.

• Ability to work on own with limited supervision.

• A strong team player with a positive attitude.

• Ability to work well under pressure.

• High level of self-motivation, enthusiasm, and initiative

Skills we’d like:

• You have previous experience in a similar role

• You have SAP experience

• You have Excellent IT skills including all Microsoft office packages

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn