Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.

We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method.

The Opportunity:

We have an opportunity for Dispatch Team Leader to join the team on a permanent basis in the Melbourne - Preston office.

This role is to supervise and coordinate the day-to-day activities of Dispatch/Logistics operators in Service Department of Ingenico

Areas of Responsibility:

• Manage services tasks such as depot dispatch, satchel dispatch, preconfiguring device services, internal stock management and stocktake
• Support with logistics services tasks such as receiving,secure destruction,stocktake and any ad-hoc requirements
• Creation of KPI reports and distribution to relevant stakeholders
• Support/manage minor projects to support the Service Centre
• Support/manage functions of Head of Distribution and Repair as required
• Support QMS documentation and audits
• Act in accordance with relevant Workers Health and Safety legislation and the company’s WH&S policy
• Act in accordance with relevant Environmental legislation and the company’s Environmental policy
• The employee accepts responsibility to follow all procedures and policies of the Quality Management System applicable to their position, the task at hand and as directed by the company
• Attend and participate in team activities, meetings and day to day work activities, demonstrating respect
• Consideration for individuals and their experiences and expertise
• Communicate constructively to other team members and/or company employees
• Be aware of and communicate to other employees and to the business, opportunities for improvement in processes, practices and/or procedures
• Actively work with and support other team members and/or company employees to achieve business goals

Competencies, Skills and Experience

• Communication skills to interact within Ingenico and to external customers
• Continuous improvement – identify and implement process improvements that impact quality of products, services and processes
• Honesty & Integrity – communicate intentions, ideas and feelings openly and directly and welcome openness and honesty
• Learning – identify new areas for learning; create and take advantage of learning opportunities; use newly acquired knowledge, experiences and skills on the job and willingly sharing information with colleagues
• Personal Accountability – take responsibility for one’s own actions, events, outcomes and commitments and see things through to a successful end result
• Teamwork – work cooperatively with others, be a part of a team and work together, as opposed to working separately or competitively. Use appropriate methods and a flexible interpersonal style to help build a cohesive team and complete team goals

Skills:

• Competent in logistics management principle and tools
• Excellent organisational skills
• Excellent people management skills and good decision making
• Self-motivated and desire to succeed
• A flexible approach to duties and hours where necessary
• Understanding of Occupational Health & Safety principles and legislation

Experience:

• Experience in managing warehousing / distribution / logistics environment of 1-2 yrs

Core Requirements

• Excellent communication (written and verbal)
• Good time management – ability to prioritise and multitask
• Ability to work well within your team and autonomously
• Ability to be proactive and take initiative
• Meet KPIs

Qualification:

• Relevant teritiary/diploma qualification in logistics
• Warehouse and/or technical service centre experience

Ingenico is proud to be an equal-opportunity employer and welcomes applications from candidates of all backgrounds.