Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Role Purpose / Mission:

Ingenico R&D operates an external facing solution development capability that is responsible for client engagement, delivery of exceptional outcomes and supporting the business to drive revenue and margin at both a direct billable level and more widely within the customer account.

The scope of this role extends from the direct leadership of the EMEA R&D team serving its customers and its subsequent delivery performance, driving resource and project management, together with engagement with internal and external stakeholders.

Its scope requires as well as the ability of building excellent customer / cross functional / organisational relationships so best practices in project and program management remain the standard.

The role requires mastering SW development lifecycle and the delivery of projects to an extremely high standard, while adding and demonstrating value to Ingenico’s customers on a continuous basis.

Also bringing relevant experience in the Payments landscape, technologies, and solutions to adequately face conversations with end customer’s different stakeholders, as part of an integral Program management for e.g., a financial institution.

Areas of specific focus include but are not limited to:

Project and Delivery Management:

• End-to-end management of internal and external customer projects and programs, with the support of EMEA PM/PMO structure and respecting region’s standards.
• End-to-end SW development lifecycle management, with proactive attitude to achieve continuous improvements in processes and tooling, in the different disciplines that apply to a SW R&D.
• Pre-sales consultation and project business case development / management to ensure appropriate project initiation with full customer engagement.
• Effective project and capacity planning in line with business priorities as well as associated cost and timeline boundaries. Identification of, and effective engagement with, appropriate stakeholders. Identification and procurement of all project resources and effective scheduling of shared human resources within a matrix managed organisation.
• Senior reporting.
• Work closely with customer, senior responsible owners / stakeholders and key team members to ensure that the project goals are realistic, the correct delivery structure / environment is created to support the scope of work and clear lines of accountability are established.

• Effective evaluation, planning and management of project contingency. Identification and management of risks / issues / actions to ensure satisfactory completion and delivery to project milestone plans, deploying effective escalation where required.
• The job will also encompass any other duties and activities required to fulfil the demands of the department.

Functional Activities :

• Promote and protect Ingenico and the Solution Delivery (R&D + Project Management) teams’ reputation in course of any engagement or general business activity.
• Team leadership, including increasing team competences.
• Continuous improvement of specific project management processes and procedures in line with business change / demands.
• Build, implement & socialize best practices as a professional agent of change within the organisation.
• Proactive identification and presentation of business change opportunities to the senior management team.
• Proactive research of current industry standards and best practice for SW development and eventually for project management, making proposals that lead to continuous improvement.

Qualifications / Skills / Experience:

• Excellent English (oral and written) is essential.
• Demonstrable experience (minimum 5 years) managing projects and delivering complex projects in a technology environment.
• Experience of managing software delivery projects (minimum 5 years).
• Payment industry experience would be appreciated.
• Proven experience driving highly skilled teams.
• Self-supportive with an outstanding degree of initiative and enthusiasm, requiring minimal management and able to foster change in highly demanding and dynamic environments.
• Ability to analyse and present project goals and progress at a senior level through production of best-in-class reporting.
• Excellent client facing skills, including influential communication and negotiation.
• Able to work under pressure keeping structure and mid-term vision.
• Professionalism and business ethics, leading by example.
• Proficient with Microsoft Office applications.
• Experience with SW development tooling (JIRA, GIT, Jenkins…).

Special factors:

• Budgetary input and control (cost recording/reporting) for assigned projects.
• This position will involve eventual travels in EMEA, overnight stays and out of hours working.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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