Canada

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

About Us

Ingenico’s focus is ‘Moving Commerce Forward’ by transforming the commerce experience with our solutions, helping our customers with new possibilities. We are driven to be one step ahead by continually pushing the boundaries of what is possible. We’re delivering solutions for today while working with our partners to define those for tomorrow. We challenge our own thinking and empower our people to innovate with purpose – not just addressing the needs of our customers but doing so in a way that is mindful of the resources we use and the impact our solutions have.

As a trusted technology ally for merchants, banks, acquirers, Software Vendors, payment aggregators, and fintech enthusiasts, our top-notch terminals, solutions, and services fuel the worldwide payment ecosystem. Bolstered by 40 years of experience, Ingenico thrives on a culture of ceaseless innovation that inspires our dynamic community of experts to shape the future of commerce. At Ingenico, we champion trust, sustainability, and a commitment to empowering the next generation of talents eager to make their mark in the fintech landscape.

Job Purpose

Ingenico is currently seeking a keen individual to join the Sales team. The Key Account Manager (KAM) will be responsible for managing and growing key accounts by understanding their needs, developing strong relationships, and delivering tailored solutions with exceptional service. The KAM will serve as the primary point of contact for key clients, ensuring their satisfaction and fostering long-term partnerships. This position is responsible for managing partners/gateways and growing channel sales as part of the team.

Key Responsibilities

• Identify opportunities for new accounts, and existing account expansion by upselling/cross selling additional products or services.
• Develop and implement strategies to maximize revenue and client satisfaction.
• Act as a client advocate within the company, working with product, support, and development teams to address issues or concerns.
• Ensure that client feedback is incorporated into product and service improvements.
• Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights, and recommendations.
• Set strategy for sales territory including account priority, calling strategy, relevant value drivers, partnership with 3rd parties, and travel schedule.

• Attend industry events, trade shows, and conferences to network and promote the company’s offerings, and present Ingenico products to establish and maintain the industry awareness of Ingenico.
• Complete all opportunity tracking, activity logs & forecasts in our CRM in a timely and consistent manner to enable senior management to properly forecast revenue and set targets.
• Manage the end-to-end sales process for key accounts, including prospecting, negotiating, and closing deals.
• Prepare and deliver presentations, proposals, and regular account reviews to key clients.
• Achieve and exceed sales targets and KPIs.
• Handle any client issues or complaints promptly and professionally, ensuring a high level of client satisfaction.
• Perform other job-related duties as assigned.

Competencies / Skills Requirements:

• Proven experience as a Key Account Manager or similar role, with a track record of managing high-value accounts and driving business growth.
• Strong understanding of fintech products and services.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze data and generate actionable insights.
• Highly motivated, organized, proactive, and results-driven.
• Ability to work independently as well as collaboratively within a team.
• Adaptable to a fast-paced, evolving environment.
• Has a logical, analytical approach to problem-solving. Able to solve complex issues in specialization.

Languages:

• English & French a plus

Supervisory Responsibility:
This position does not have direct supervisory responsibilities but does require guidance, leadership, and training of other employees in the department.

Required Education/Experience Requirements:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. Relevant certifications or advanced degrees are a plus.
• Minimum of 3 years of experience in sales or account management, preferably within our industry.
• Formal Sales Training Programs preferred.
• Proven track record of achieving sales targets and growing key accounts.
• Strong understanding of sales principles and customer service practices.
• Proficiency in CRM (i.e. Salesforce) software and Microsoft Office Suite.
• Self-motivated
• Strong organizational and time-management skills.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee must be able to remain in a stationary position throughout 75% of the day. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. This position requires the constant operation of a computer and other office productivity machinery, such as a calculator; copy machine, and computer printer. The person in this position frequently communicates with both internal and external clients. Must be able to exchange accurate information in these situations. May be required to lift and possibly move up to 50lbs.

AODA Statement:
As per The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), an Ontario law mandating that organizations must follow standards to become more accessible to people with disabilities. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. These requests must be submitted to the local HRBP.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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