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About the role

As the Merchant Experience Product Manager, you will play a pivotal role in revolutionizing Ingenico’s value proposition to merchants and merchant helpdesks. You will lead the design and development of innovative features for Manage 360, our strategic global cloud platform, enabling seamless deployment, maintenance, and service of terminal estates for Ingenico's largest global customers.

Collaborating with cross-functional teams and clients, you will drive the product roadmap, champion the customer experience, and contribute to the transformation of device management solutions across the payments ecosystem.

Key responsibilities

• Lead Product Strategy
  • Define and communicate a clear product vision, strategy, and roadmap aligned with customer needs.
  • Drive execution throughout the product lifecycle, from ideation to launch.
  • Monitor and analyze product performance, iterating for continuous improvement.
• Deliver Exceptional Customer Experience
  • Define and prioritize product requirements, end-to-end user journeys, and feature requirements.
  • Act as the voice of the customer, advocating their needs internally and externally.
  • Collaborate with sales, marketing, R&D, design, and support teams to ensure impactful product delivery.
• Drive Innovation and Insights
  • Keep abreast of industry trends, emerging technologies, and the competitive landscape.
  • Identify opportunities for differentiation and innovation within device management solutions.

Experience

• Minimum 3 years of experience as a Product Manager with a background in computer science, information technology, or engineering. An additional degree in business is a plus.
• Proven ability to define and execute a product vision based on a deep understanding of customer needs for complex software products.
• Experience in UX (web portals, mobile apps) defining the right experience for the different personas is a must.

Skills

• Fluent in English with excellent written and verbal communication skills.
• Strong technical background, capable of discussing high-level architectures and API-based products.

• Knowledge of cloud computing, and related technologies.
• Familiarity with Agile methodologies and tools.

Key competencies

• Strong culture of ownership and excellence.
• Analytical mindset with attention to detail encompassing business and technical aspects.
• Adaptable and effective in fast-paced, global environments.
• Collaborative and open-minded, with strong interpersonal skills.
• Proven ability to manage multiple priorities and projects simultaneously.

Why join us

• Be part of a global leader in payment innovation.
• Work on cutting-edge technologies with a diverse, high-performing team.
• Enjoy opportunities for growth, learning, and making a meaningful impact on commerce worldwide.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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