Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Job Title: Project Manager –

Location: [Italian Office / Flexible within EMEA]
Department: EMEA Professional Services
Experience Level: Mid-Level (3–5 years)
Reports to: Head of Project Management

Role Overview

As a Project Manager within the EMEA region, you will be responsible for planning, executing, and delivering software integration and professional services projects for key clients, ensuring on-time delivery, quality, and customer satisfaction. You will coordinate cross-functional teams, manage project scope and risks, and act as the primary point of contact between clients and internal teams.

Key Responsibilities

• Manage end-to-end delivery of SW and Professional Services projects (e.g., Android app deployment, TMS configuration, certifications, and custom developments).
• Lead project planning, resource coordination, risk and issue management.
• Monitor progress, ensure adherence to deadlines, and report status to internal and external stakeholders.
• Collaborate with software development teams, QA, security/compliance, and hardware teams when applicable.
• Coordinate customer deliverables, including documentation, testing, certification, and training.
• Serve as the main contact for clients during project execution.
• Ensure compliance with PCI and Ingenico internal processes and quality standards.
• Participate in continuous improvement of delivery practices and tools.

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business, or related field.
• 3–5 years of experience in project management, ideally in software or IT/telecom sectors.
• Proven experience managing software integration or service delivery projects in a customer-facing role.
• Strong understanding of project lifecycle methodologies (Agile, Waterfall, or hybrid).
• Ability to manage multiple concurrent projects across countries.
• Excellent communication and interpersonal skills.
• Fluent in English and Italian (written and spoken) – mandatory.

Preferred Skills

• Background in payments, fintech, or POS technology.
• Experience with tools like JIRA, Confluence, MS Project, or Smartsheet.
• PMP, PRINCE2, or Agile certification is a plus.
• Ability to work under pressure in a fast-paced, international environment.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
We want to adapt our processes and create a safe work environment that welcomes everyone.
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