Sales Administration Assistant Support - Experienced Technician/Clerical
Ingenico Group
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From the moment a payment is made on a busy city street or in a small local shop, Ingenico is there quietly powering everyday commerce around the world. As the global leader in payment acceptance and services, we help retailers, banks, and payment companies simplify transactions for millions of consumers.
Active in over 30 countries, with more than 3,000 employees and tens of millions of terminals deployed worldwide, we’ve been shaping the commerce landscape for over four decades. Innovation, trust, and sustainability are at the core of who we are, and we empower our people to build the technologies that move commerce forward and make a real impact on the future of fintech.
Role Purpose
The Sales Administration Assistant manages the full order-to-invoice process, ensuring accuracy, coordination and customer satisfaction. The role acts as a key interface between Sales, Logistics, Finance and external partners.
Sales administration & order management
• Enter, track and update customer orders including quotations, contracts, delivery notes, invoices and payments.
• Validate order compliance and suggest alternative solutions when needed.
• Prepare customer invoicing and manage supplier payments.
• Monitor invoice collection and follow up when required.
• Coordinate logistics for purchases and purchase orders.
• Manage stock levels and follow import shipments with freight forwarders.
• Provide customers with updates on lead times, pricing and ongoing orders.
• Participate in internal meetings (KAM, presales, logistics, finance…).
• Handle delivery disputes and propose timely solutions.
• Knowledge of invoicing, payment terms, export processes and Incoterms.
• Manage invoicing for digital services, repairs, field services and various packages.
Sales support
• Monitor sales performance for the assigned portfolio.
• Handle customer and partner requests and claims.
• Provide reactive support to Sales and customers within defined SLAs.
Team & work environment
• Multicultural EMEA environment with collaboration across multiple countries.
• Team of 30 people with growing scope (Middle East, Africa, Eastern Europe).
• Regular interactions with Finance, Sales, Marketing, Logistics, Customers and external partners.
Required skills
• Fluent in French and English. Additional languages are an advantage.
• Strong SAP expertise.
• Advanced Excel skills.
• Knowledge of transportation methods, contracts and Incoterms.
• Knowledge of letters of credit (plus).
• Strong communication skills.
• Ability to manage multiple information sources.
• High adaptability and flexibility.
Personal competencies
• Autonomous.
• Detail-oriented and organized.
• Team player.
• Dynamic and proactive.
• Strong prioritization skills.
• Service-oriented and attentive to internal customer needs.
Desired profile
2 to 5 years of experience in sales administration. Strong interest in technology and international business. Enjoys close collaboration with Sales and Logistics teams.
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