Welcome to Ingenico

Payments happen everywhere. In shops, on busy streets, and across countless digital touchpoints. In many of these everyday moments, Ingenico quietly powers the way customers pay.

As a global leader in payment acceptance, we make transactions simple, secure, and seamless for millions of people worldwide.

With operations in more than 30 countries and over 4,000 experts, we have spent more than 45 years shaping the future of commerce. Guided by trust, innovation and care, we build technology that moves payments and fintech forward,

The impact you make

As our Returns Merchandise Authorisation (RMA) and Transport Coordinator, you help keep products, repairs and replacements flowing smoothly between customers, suppliers and our service centre. Your work directly supports service quality, customer satisfaction and operational efficiency. RMAs keep the physical side of payments technology visible, controlled and moving.

By managing returns, tracking deliveries, and resolving exceptions, you help ensure our teams can focus on delivering great outcomes for customers, every day.

What you’ll do

• Coordinate and administer the RMA process for stock movements between customers, suppliers and the repairs team
• Create and manage RMAs for returned and in repair stock
• Work with Commercial Managers to set priorities and manage urgent requests
• Track and audit inbound and outbound deliveries, including returns to supplier and incorrect deliveries
• Investigate deliveries and returns that exceed expected timeframes, with a focus on keeping in transit stock below 90 days
• Liaise with transport providers and internal teams to resolve issues quickly
• Follow WHS, environmental, quality management and information security policies at all times
• Participate actively in team meetings and daily operations, contributing ideas and improvements
• Communicate clearly and constructively with colleagues across the business

What helps you succeed

You bring a detail focused, organised approach and enjoy working as part of a team that relies on accuracy and follow through.

• Experience in a warehousing, logistics or distribution environment
• Strong written and verbal communication skills
• The ability to prioritise, multitask and meet KPIs
• A proactive mindset with the confidence to take initiative
• Experience working both autonomously and as part of a team
• A working knowledge of Customer Asset Management Systems (CAMS) and Inbound Repairs Process (IRP) systems
• Solid understanding of workplace health and safety principles
  
  

Why you’ll love this role.

• Permanent role based in Preston, with free onsite parking and close to Northland
• 8.30am – 4.30pm, Monday – Friday, no weekends.
• Corporate discounts and recognition programs
• An extra day holiday for your Birthday
• Paid primary caregiver parental leave, including fertility, adoption, foster care, guardian and grandparent leave
• Public holiday swapping
• Flu vaccinations
• Office fruit box
• Social club
• Employee Assistance Program
• Salary continuance and life insurance
• Beautiful on site kitchen, games areas (table tennis, basketball court etc)
  
  

If you enjoy keeping things moving and take pride in doing things well, we’d love to hear from you.

Our Commitment to inclusion and belonging

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn