Director of Engineering, Intuit Assist
Intuit
Director of Engineering, Intuit Assist
Location(s): San Diego, California; Toronto, CanadaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Virtual Experts Platform (VEP) as the Director of Engineering, Intuit Assist. VEP powers AI-driven digital expertise and AI-assisted human expertise for all Intuit customers to ensure customers who enter the Intuit ecosystem never experience a ‘dead-end’ and always have a trusted expert by their side to help them along the way. VEP is core to Intuit’s Big Bet 2 and serves every single customer and that touches all the products across the tech ecosystem including expertise-led offerings such as TurboTax Live, TurboTax FullService, QuickBooks Live.
We are looking for a seasoned technology leader with a platform mindset and experience in building and running AI powered solutions at scale. In this role, you will lead the technology platform and solutions that drive Intuit wide outcomes focused on leveraging AI (including GenAI) to transform our product and service experiences. You will partner closely with Business Units, Customer Success, and external partners, to lead the strategy for accelerating outcomes by leveraging existing external and internal capabilities and developing our portfolio of digital expertise capabilities. Your solutions impact millions of Intuit customers and experts and this is truly a chance to make a difference and drive a huge impact, globally.
The ideal candidate’s experience encompasses strong technical architecture and/or software development, building at scale PaaS and SaaS solutions, business acumen and expertise in developing product strategy, and outstanding organizational leadership in building high performing teams. This leader will have an ability to leverage prior success building and rearchitecting products and platforms that run at scale.
Qualifications
- 15+ years of experience in the software industry building highly scalable and performant technology solutions
- Demonstrated ability to deliver high quality SaaS and PaaS products/platforms that serve millions of customers
- Attracts, develops & retains top talent
- Track record of leveraging AI to innovate and transform product experiences and capabilities
- Outstanding business outcomes with effective and fast decision making that takes into account the interests of all four key stakeholders – employees, customers, shareholders, and partners
- Experience in making successful trade-offs that balance the short and long term product goals
- Experience driving engineering design using Agile process to drive innovation, accelerate decisions and outcomes while minimizing risk
- Proven ability to lead and influence large distributed product development efforts
- Partner with senior engineering leaders and business leaders to influence organizational decisions and in building strong engineering teams
- Proficiency in one or more key technologies including React, Java, Javascript, NoSQL· Proficient in front-end and back-end architecture & design
- Understanding of industry-leading technology/solutions in APIs, SDKs, SaaS best practices, and developer platforms and tools. In-depth knowledge of industry best practices, technologies, architectures and emerging technologies
- Experience using data insights for product refinement
- Experience transitioning a monolith to a Cloud-based, service-oriented architecture
- Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the eventual right outcomes
- Computer Science or related bachelor’s degree required; advanced degree preferred
Responsibilities
- Will lead the technical strategy and drive teams in delivering and growing successful AI powered solutions and services
- Ability to be scrappy, experiment and learn while driving target state technical architecture for durable platform capabilities to serve millions of customers
- The role requires influencing teams across Intuit to transform our product and service experiences through the platform and ecosystem transformation
- Partner closely with multi-disciplinary teams across Customer Success, Product Management, Design, Partnerships to deliver customer outcomes
- Contribute to company wide initiatives on the engineering and talent development
- Actively raise the operational excellence standards of the services and products to be secure, available, scalable, resilient, and performant. Inspire team innovation and deliver quality at speed across product offerings and platform services
- Successfully deliver results through diligent planning, attention to detail, effective delegation, efficient decision making, and individual/team accountability
- Hire top talent, and actively counsel and coach the team and build a high performance organization. Actively engage in Intuit wide talent development
- Actively engage in external developer and partner communities, tech communities on cutting edge technology innovation to accelerate Sales outcomes and lead the teams at Intuit to accelerate innovation and customer outcomes.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $253,500 - 342,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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