Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

At Intuit, our mission is to Power Prosperity for consumers and small businesses around the world. Governed by the Intuit Design System (IDS), Intuit Assist delivers a personalized next-generation AI that is embedded across Intuits platform and products. With a common user interface, Intuit Assist uses powerful and relevant contextual data to deliver personalized financial insights to over 100 million small businesses and consumer customers. Our goal is to deliver company-wide, multi-theme design system for Intuit’s AI solutions that accelerates Intuit’s mission by delivering innovative and foundational design system guidelines, tools, and services that support Intuit designers and developers across TurboTax, QuickBooks, Credit Karma, Mailchimp, and many other Intuit offerings.

To help us achieve this, we are seeking a systems-thinking Principal Designer for the IDS’s AI team focused on artificial intelligence-based experiences. In this role, you'll utilize your visual, interaction, and user research skills to help craft our vision and define the business strategy for our artificial intelligence offerings in partnership with a multiplicity of engineers, designers, and product leaders. Designers at Intuit are persuasive, data-driven storytellers. They motivate teams to seek, utilize and deliver customer insights throughout the product and service lifecycle, providing teams with relevant recommendations and holding them accountable to insights.

Qualifications

7+ years of experience in system design, visual design, interaction design, product design, product engineering, user research or related field
1- 3 years of work experience doing design/UX research projects in a professional environment, preferably in a technology company or consulting firm.
A track record of successfully scoping and managing research engagements throughout the human-centered design process in close collaboration with cross functional stakeholders (marketing, design, product managers, customer success, etc.)
Depth of qualitative research craft including: ethnographic research, site visits, usability testing, and putting together long-term research plans.
Able to analyze and synthesize qualitative and quantitative information and deliver actionable insights and findings to inform design and product decisions
Some experience designing quant UX studies, experiments, and/or surveys and analyzing data a plus.
Mastery of design tools (especially Figma), with a deep understanding of library design best practices, versioning, performance optimization, and analytics
Practical design systems experience that shows strong ownership of or significant contribution to an existing design system that impacts millions of customers
A clear understanding and point of view on how generative and predictive artificial intelligence will change product design, and how design systems can be cohesively applied across web and mobile to support that evolution
Examples of design and development advocacy that led to breakthrough adoption of design system tools, processes, or artifacts
Highly collaborative team spirit able to take in multiple points of view, synthesize decisions, and communicate outcomes across the organization
Artistry and excellence in simplifying complex ideas, identifying risks and dependencies, and delivering for customers within the constraints of technology
Confidence in managing through ambiguity with a track record of creative problem solving that demonstrates flexibility
A love for technology, and an insatiable curiosity for new tools to solve real problems
Excels at and leads experimentation with evaluative and generative research methodologies.
(Nice to Have) Coaches teams in conducting lean experiments, defines and tracks experience metrics at the BU/FG level and helps adjust product strategy based on these metrics
Champions a holistic customer perspective (e.g., E2E, cross-platform, ecosystem) based on multiple data sources, including field data, analytics, behavioral trends, and market research

Responsibilities

Lead the research that guides the design of generative and predictive artificial intelligence components and interaction patterns for Intuit's design system focused on Intuit Assist and the underlying GenOS platform upon which it is built.
Turn research findings into expertly curated IDS Figma libraries and associated design system documentation.
Bring teams together across the company through workshops and sprints to align on innovative scalable solutions.
Create the customer validation strategy that allows us to discover new ways in which generative and predictive artificial intelligence can scale throughout our product ecosystem via experimentation and and assist in the establishment of the company’s design strategy for artificial intelligence.
Act as a subject matter expert on the human side of artificial intelligence and how to envision a best in class experiences to other designers and developers implementing our work into their products.
Seamlessly partner with product developers to realize the implementation of design system elements with a high degree of understanding and care for the craft of engineering.
Work across business units with diverse customer needs and business challenges to identify and drive opportunities for end-to-end design and better customer outcomes.
Extend the language of our design system to influence the company’s ability to design for emotion at scale.

Gleb Intuit employee

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

Morag Intuit employee

"It’s important to always strive for improvement, even if you’re already in a good place."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Joylyn Intuit employee

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Heather Intuit employee

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Jake Intuit employee

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Breaunna Intuit employee

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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