Global Accommodations Manager
Intuit
Global Accommodations Manager
Location(s): Atlanta, Georgia; Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We believe in doing what is right for our employees. With that in mind, we’re looking for an empathetic and experienced Global Accommodations Manager, who has the people skills to support Intuit in complex and sensitive discussions, the program and project management skills and the knowledge to navigate the complexities of global accommodation compliance.
We are an intensely passionate group with a bias for action and a focus on innovative, streamlined processes and automation. In this role, you will also be helping design the administration systems and processes that will allow us to scale our programs for rapid growth, partnering with our legal team and other internal stakeholders to update and develop new policies and bringing real value to our employees by enhancing their end-to-end experience learning about and navigating accommodations.
Qualifications
- Bachelor’s degree in human resources or related field, or equivalent working experience.
- 7+ years of comprehensive experience in Accommodation Case Management and knowledge of the various legislative requirements.
- Deep knowledge of federal and state disability and accommodation laws, in addition to understanding the workplace accommodation process, specifically ADA/ADAA and FMLA.
- Proven ability to model critical thinking, program management, and collaboration and build these skills within the COE.
- Strong financial acumen and ability to set standards and budgets for programs and projects.
- Persuasive communication skills and proven success in designing, proposing, gaining leadership support, and implementing effective leave and benefit programs and solutions.
- Operational excellence and process rigor, including project management and end-to-end process and workflow management.
- Comfort with HR, program management, and case management tools and technology, including Salesforce.
- Strong organizational/time management skills and multi-tasking abilities.
- Detail oriented with strong analytical and problem-solving skills.
Responsibilities
- Manage the global workplace accommodations program, by strategizing and maintaining program initiatives that adhere to organizational objectives and developing program assessment protocols for evaluation and improvement.
- Provide consultation and coaching on workplace accommodations by acting as an advocate for the accommodations process and providing educational support with a focus on problem solving and creative solutions.
- Manage the team who handle the interactive process and determine an appropriate course of action based on multiple considerations. Provide guidance on complex accommodation requests and cases including the inability to accommodate.
- Perform accommodation services to ensure compliance with regulations, company policies, and standard work to support employee requests for accommodations in safe and productive assignments.
- Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees and managers.
- Maintain system records and documentation to ensure accurate and timely information/documentation.
- Leverage key data and insights to identify and influence opportunities for improvement in employee experiences prioritized in the appropriate governing body.
- Ensure compliance by researching requests based on country specific regulations and conduct interactive discussions with employees and managers based on country requirements.
- Maintain subject-matter-expertise, by keeping up to date with a global changing external accommodation environment and seeking out knowledge building through external resources.
- Manage budget and funding channels for maximum productivity.
- Consistently exercise independent judgment and discretion while leveraging Intuit policies, practices, and standards.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $158,000 - 213,500, Southern California $147,000 - 199,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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