Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We believe in doing what is right for our employees. With that in mind, we’re looking for an empathetic and experienced Global Accommodations Manager, who has the people skills to support Intuit in complex and sensitive discussions, the program and project management skills and the knowledge to navigate the complexities of global accommodation compliance.

We are an intensely passionate group with a bias for action and a focus on innovative, streamlined processes and automation. In this role, you will also be helping design the administration systems and processes that will allow us to scale our programs for rapid growth, partnering with our legal team and other internal stakeholders to update and develop new policies and bringing real value to our employees by enhancing their end-to-end experience learning about and navigating accommodations.

Qualifications

Bachelor’s degree in human resources or related field, or equivalent working experience.
7+ years of comprehensive experience in Accommodation Case Management and knowledge of the various legislative requirements.
Deep knowledge of federal and state disability and accommodation laws, in addition to understanding the workplace accommodation process, specifically ADA/ADAA and FMLA.
Proven ability to model critical thinking, program management, and collaboration and build these skills within the COE.
Strong financial acumen and ability to set standards and budgets for programs and projects.
Persuasive communication skills and proven success in designing, proposing, gaining leadership support, and implementing effective leave and benefit programs and solutions.
Operational excellence and process rigor, including project management and end-to-end process and workflow management.
Comfort with HR, program management, and case management tools and technology, including Salesforce.
Strong organizational/time management skills and multi-tasking abilities.
Detail oriented with strong analytical and problem-solving skills.

Responsibilities

Manage the global workplace accommodations program, by strategizing and maintaining program initiatives that adhere to organizational objectives and developing program assessment protocols for evaluation and improvement.
Provide consultation and coaching on workplace accommodations by acting as an advocate for the accommodations process and providing educational support with a focus on problem solving and creative solutions.
Manage the team who handle the interactive process and determine an appropriate course of action based on multiple considerations. Provide guidance on complex accommodation requests and cases including the inability to accommodate.
Perform accommodation services to ensure compliance with regulations, company policies, and standard work to support employee requests for accommodations in safe and productive assignments.
Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees and managers.
Maintain system records and documentation to ensure accurate and timely information/documentation.
Leverage key data and insights to identify and influence opportunities for improvement in employee experiences prioritized in the appropriate governing body.
Ensure compliance by researching requests based on country specific regulations and conduct interactive discussions with employees and managers based on country requirements.
Maintain subject-matter-expertise, by keeping up to date with a global changing external accommodation environment and seeking out knowledge building through external resources.
Manage budget and funding channels for maximum productivity.
Consistently exercise independent judgment and discretion while leveraging Intuit policies, practices, and standards.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $158,000 - 213,500, Southern California $147,000 - 199,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

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