Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the "MSE (Monetization Services and Experience) Product Development Team" as a "Senior Application Operations Engineer".

The MSE is responsible for managing the subscription needs of the Intuit ecosystem of products. The product lines include those of the SBSEG ecosystem of products (Accounting, Accountants, Self Employed, Advanced, QB Live, TSheets, Payroll, Pro Tax) along with DT, PCG and CG. The MSE vision is to be a turbocharger of billing that enables the seamless onboarding of all intuit ecosystem of products in a seamless and a friction free manner. Built on cutting edge technologies by world class engineers based on Global Engineering Principles, the MSE team fosters innovation, providing the best in class experience to our small business owners, accountants and through Design for Delight, Rapid Prototyping, Fail Fast and Agile processes.

Qualifications

6+ years of experience working in an enterprise hosting complex systems
AWS experience (VPC, ELB/ALB, ASG, CFN, Cloudwatch, S3, KMS, SNS, SQS, CodePipeline, Route53, Lambda, IAM, AWS Inspector, DynamoDB, VPN etc)
Automation - Expertise in CICD and configuration tools like Chef/Terraform/Spinnaker/Packer etc
Programming language experience is a must have e.g Go, Ruby, Python, Java etc ( preferably Go). Familiarity with jar and war structures helpful
Experience with git and github repositories
Experience with continuous integration tools (e.g. Jenkins, Maven or Gradle). Ability to code using groovy
Experience with and Strong understanding of container systems (Docker) and container orchestration (e.g. ECS/EKS, Kubernetes)
Experience with Nexus and Artifactory.
Experience using package managers, including yum, rpm and apt
Experience with securing services (Scanning, PenTest) and artifacts (Signing) in AWS
Strong Linux/unix background and Advanced bash scripting knowledge
Strong understanding of security best practices in coding and operations. Vulnerability management experience is a plus
Experience with metrics, monitoring and alerting tools such as Splunk, Wavefront, AppDynamics, Prometheus, Pagerduty
Experience with hosting and managing Spring Boot based web services and java applications in AWS.

Responsibilities

Responsible for driving operational excellence for the connected services that a business offers to its customers to deliver an "always on" operation, year round, at the right cost
Uses your knowledge of technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable & reliable customer experiences
Analyzes and synthesizes a variety of inputs to drives the end-to-end incident management process for multiple offerings
Includes creating, developing & managing the deployment architecture for the application
Developing the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts
Developing and driving incident management processes, playbooks and stakeholder communication mechanisms
Overseeing change management & configuration management operating mechanisms
Driving root cause analysis (RCA) and risk management processes
Driving ongoing improvements and efficiencies in operational practices, tools & processes BU and Intuit-wide.

Gleb Intuit employee

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

Morag Intuit employee

"It’s important to always strive for improvement, even if you’re already in a good place."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Joylyn Intuit employee

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Heather Intuit employee

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Jake Intuit employee

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Breaunna Intuit employee

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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