Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join Expert Network as a Data Services Specialist for the SBSEG Supportability team.

As a Data Services Specialist you will bring detailed knowledge of, and solutions to, customer problems and initiatives addressing opportunities in the end to end customer experience. As a Data Services Specialist, you will troubleshoot, understand and collect/analyze both quantitative and qualitative data on complex issues working towards finding solutions once and sharing broadly with customers and peers alike. Specialists are expected to use their knowledge and experience when providing insights and contributing to projects to ensure positive support experience when bringing on new tools, processes, content or training.

In this essential role, you will contribute to the delivery of awesome customer experiences, as well as product and process improvements. The Data Services team often works in imperfect situations, yet we strive to deliver excellence to all of our customers. In the Specialist role, resourcefulness, creative problem solving, confidence, relationship building, capturing and providing actionable feedback, good decision making, moving quickly, and being bold yet considerate, are all necessary qualities. Innate desire to understand the why and how behind the flow of data across platforms and technology. Leverages deductive reasoning, knowledge, and resources across multiple tools to detect and solve data abnormalities. If this doesn’t describe you 100% and you are not ready to give it your all, this isn’t the job for you. We can’t promise it will be easy, but we can promise it will be time well spent.

Qualifications

Problem Solving Skills

Strategic thinker
Innovation savvy, test and learn new ideas
Flexibility, Adaptability and Resilience
Feels comfortable challenging current and new processes using the customer lens
Actively contributes to innovation by participating in testing and prototyping opportunities to improve customer experiences.
Interprets and responds to quantitative/qualitative data and crafts recommendations/innovates based on that data

Qualifications

Comfortable assisting escalated situations and in a fast paced environment
Balance Priorities and work independently
High Emotional Intelligence with a strong attention to detail
Excellent problem-solving skills with demonstrated ability to solve for customers
Self-starter, who needs little day to day oversight and can function in a highly matrixed, remote environment
Coding and scripting knowledge to programmatically work with data is a plus. Embraces feature innovation and applies a novel technique that leads to tangible improvement in a measurable customer benefit or Intuit-specific problem.
Ability to solve for the most complex and elevated customer inquiries where analysis of situations or data requires a review of a variety of factors
Early adopter of new tools and techniques and learns by experiments. Looks for ways to automate and simplify tasks/validation of security controls in the feature or area they’re working on that are manual and mundane. Brings fresh perspective into new ways of doing existing tasks.
Minimum of 2 years’ experience in QuickBooks Desktop, Online or Accountant Product knowledge is a plus

Responsibilities

Strong product knowledge
Demonstrates an understanding of tool usage applicable to the role and learns new tools quickly.
Keeps pace with changing technology through continuous learning.
Often exercises judgment within defined procedures and practices to determine appropriate action
Ability to resolve escalated/new to world issues with critical thinking and logical approach
Customer obsessed with focus on excellence throughout your work (from individual interactions to large scale initiatives)
Innovative mindset, constantly lean to testing new solutions to close gaps in the customer journey
Actively contributes to the development of new or changed processes and procedures

Gleb Intuit employee

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

Morag Intuit employee

"It’s important to always strive for improvement, even if you’re already in a good place."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Joylyn Intuit employee

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Heather Intuit employee

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Jake Intuit employee

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

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Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Breaunna Intuit employee

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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