Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.

Mailchimp solves one of the largest challenges small businesses face – getting customers. For two-thirds of small businesses, ﬁnding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Mailchimp to offer unparalleled performance to its customers.

Our team is seeking a seasoned Trust & Safety Analyst to join our ranks. In this pivotal role, you will analyze data to provide insights into the performance of production-scale LLMs utilized for content creation through Mailchimp's products. You will also analyze data and identify emerging trends of product abuse and fraudulent activities.

Intuit’s image is consistently one of the most trusted by consumers and this position is expected to help maintain the trust, authenticity and safety of our platform for our customers. You’ll cultivate a deep understanding of our suite of products and bring industry best practices as it relates to trust & safety to address large scale problems related to issues such as product abuse, violations of Acceptable Use Policies (AUP), AI and other emerging risks. As we continue to grow our capabilities, You’ll also play a critical role in supporting the development and monitoring of analysis tools, rule engine integrations, and implementing stronger controls that improve our overall posture within the content moderation space.

Qualifications

4+ years of experience analyzing data in domains such as cybersecurity, digital products, service operations, e-commerce marketplace, customer care, finance, and marketing.
4+ years of experience building dashboards using Tableau/Looker or any other visualization tool.
Extensive SQL experience, particularly in your current role.
The ability to simplify stories with data and be concise in the insights and how they drive outcomes with leadership and stakeholders.
Excellent problem-solving skills and end-to-end, systems-oriented quantitative thinking.
Outstanding communication skills with both technical and non-technical colleagues.
Proactive and inquisitive learner: seeks out and capitalizes on opportunities to enhance the business, rather than reacting to circumstances.
Strong organization, time management, and task prioritization skills.
The ability to work independently and make decisions with little direction.
Familiar with using Github.
Bachelor’s Degree in Computer Science, Statistics, Economics, Mathematics, Data Analytics, Finance, Advanced Analytics, a related field or equivalent work experience. Master’s Degree preferred.

Responsibilities

Analyze data and provide insights into the performance of LLM’s used for creating content using Mailchimp’s products.
Analyze data and provide insights into emerging trends of product abuse and fraudulent behaviors.
Work with Data Engineers to define requirements for new data sources.
Proactively identify and communicate data anomalies to stakeholders to ensure timely action and resolution.
Visualize and communicate your findings clearly by building Tableau dashboards.
Deliver verbal and written briefings to senior/executive leaders and key stakeholders.
Collaborate and influence cross-functional partners (policy teams, product management, data analytics, operations, engineering, algorithms) to identify, assess and resolve related issues in our products.
Stay updated on trust & safety trends, emerging fraud threats, and new system/tools to help bolster platform and product risk prevention/detection capabilities

Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.

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"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

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"It’s important to always strive for improvement, even if you’re already in a good place."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Heather Intuit employee

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Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Jake Intuit employee

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Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

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Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Breaunna Intuit employee

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

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