Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

By supporting the growth of small businesses and enabling them to acquire high value customers, Mailchimp is powering prosperity across local communities, globally. We are looking for smart, resourceful and passionate leaders to join us on this mission and help us shape thefuture.

Intuit Mailchimp is seeking an exceptional Head of Product Led Growth to spearhead our product-led growth, acquisition, and lifecycle initiatives. In this pivotal role, you will drive a comprehensive strategy that encompasses the experiences for all our SMB and mid-marketcustomers across industries and verticals. In this hands-on leadership role your mission will be to optimize every touchpoint of the customer journey, from initial demand generation and acquisition through sign-up, onboarding, subscriptions and beyond. You'll be a leader of leaders responsible for re-imagining the Customer’s initial journey with Mailchimp to create a bold frictionless customer experience that helps them unlock the next level of value seamlessly.

Qualifications

10+ years of experience working in product led growth, growth hacking, product leadership roles in marketing-technology focused companies or consumer focused tech companies. Experience leading a team of leaders and driving thought leadership through them. Or equivalent experience.
Proven track record of successfully scaling a company and managing teams of leaders and individual contributors. Ability to attract and retain top talent.
Leadership - Leads through constant change and ambiguity, keeping teams highly motivated through ups and downs. Strikes the right balance between shielding the team and creating accountability for success.
Sought after manager, mentor, and coach - Proven track record of hiring, developing, and retaining world-class product managers and managers of product managers. Past direct reports are passionate about working with them.
Growth mindset - willing to accept feedback and seek ways to get better every day. Embrace a learning mindset that allows you to take risks and redefine failure as learning.
Analytical data driven thinker - Balances data and intuition in driving product decisions
Customer obsessed mindset - The ability to always wear the customer’s hat and be a customer advocate first
Proven track record of delivering results and scaling products to millions of customers
Experience identifying significant opportunities, and driving product vision, strategies, and roadmaps in the context of broader organizational strategies and goals
The ability to work closely with Senior and C-level executives to develop product strategy
Experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution
MBA preferred

Responsibilities

As our head of Product led Growth

Partner with cross-functional teams spanning technology, marketing & sales and analytics teams to establish the vision and practices of a high-performing growth team.○ Identify and define the big customer-focused product bets that will lead to non-linear value for the customer which in turn leads to growth for the business○ Align C-suite, senior executives, and leaders of all product pillars behind an ambitious growth vision and on how we will make trade-offs across different objectives.○ Establish a hypothesis driven design approach to experimenting. Set up processes to gather the right data, run experiments fast, and build repeatable playbooks for rapid compounding and consistent growth.○ Create always on systems to consistently increase velocity, so the team runs like an autonomous machine that’s constantly improving itself.
Shape the future by defining and executing Mailchimp’s global product-led growth (PLG) strategy, encompassing user attraction, activation, retention, engagement and revenue expansion across our product portfolio.
Build a hyper-personalized experience that brings to life the concept of ‘segment of one’that is inclusive of the needs of small businesses and mid-market businesses, amateurs, and pros, solving simple and complex problems across industries and business verticals.
Design a first-time user experience that effortlessly communicates the value of Mailchimp immediately
Identify opportunities to optimize the customer lifecycle, including activation, onboarding, and cross-sell initiatives.
Work closely with analytics to define an experimentation and measurement strategy that optimizes for long-term success and helps build confidence around predicting winning experiments
Drive rigorous prioritization and investment decisions necessary to deliver your team’s vision and roadmaps
Build and lead an exceptional team of 12+ PMs including managers of PMs. Lead the team with product rigor, customer, and data obsessed decision making at a fast pace. Hold high standards, drive accountability, encourage diverse perspectives and debates -all while not compromising kindness and empathy. Build and sustain a cohesive culture that brings together highly successful groups of people of diverse backgrounds that use strong communication, thought leadership and customer obsession to build world class products.
Promote the health of the product organization by coaching/mentoring, participating in recruiting, and contributing to other product org programs.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $210,500 - $284,500, Bay Area California $217,500 - 294,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.

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Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

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Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

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Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

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Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

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