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Job Overview

Come join Intuit as a Senior Risk Operations Process Excellence Consultant! This role is responsible for understanding, managing and improving systems, tools and processes for our Risk Operations organization.

Qualifications

Demonstrated understanding and use of the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to drive improvements in the business
10 years of end-to-end project management experience preferred
The ability to think strategically in order to understand and align Risk Operational Excellence initiatives with the company’s overall strategy
Exceptional verbal/written/presentation skills in order to communicate effectively with different stakeholders at all levels of the organization
Strong collaboration skills
Someone that is adaptable and comfortable with constant change and ambiguity
Familiarity with programming language (SQL, Python, Java, etc) is a plus

Responsibilities

Identifies opportunities and analyzes, designs, and develops business processes that help achieve business goals and objectives
Partners with cross functional and cross organizational stakeholders to identify, quantify, and prioritize business problems or opportunities, develop effective and efficient solutions, and implement the desired solutions on time and with high quality to improve overall process efficiencies and operational effectiveness
Collaborate with stakeholders at all levels of the organization from front-line workers to executive leadership, to gain a deep understanding of the business, its strategic objectives, success measures, current problem sets, and emerging trends to in order to identify the most important opportunities for improvement
Gather, organize, and analyze large amounts of information to develop deep expertise in the problems and business trends. This may require interviewing stakeholders, mining data sets, measuring outcomes, learning the systems and workflows to complete example work, monitoring teams and processes, and working with technical partners
Communicate information in ways that drive stakeholder understanding and support through the use of process mapping expertise (or other modeling techniques)
Be a subject matter expert on the pros, cons, and shortcomings of existing tools and technology in order to evaluate, deeply understand, and create the case for change
Leverage research, technical/white papers, existing data, investigation results, and trials/pilots to identify and define the most efficient and effective process, people, or system improvements
Redesign systems, processes, and workflows to transform business results that may include cost efficiency, output accuracy, and/or customer satisfaction
Plan, document, and execute complex multi-quarter technical, process, or people initiatives to achieve the desired operational excellence objectives
Relentlessly focus on identifying and driving continuous improvements even after desired results are achieved to drive more efficient and effective operations
Develop compelling business cases that illustrate the need for change, the desired end state, and the benefits to be realized
Be a change management champion by creating a compelling vision of the desired state to inspire buy-in, reinforcing positive outcomes, monitoring behaviors and outcomes in order to pivot quickly when necessary, and communicating results
Stay current with industry best practices and trends to continuously improve operational excellence processes

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Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Heather Intuit employee

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

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Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Breaunna Intuit employee

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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