Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.

Our team is seeking a seasoned Trust & Safety Analyst to join our ranks. In this role, you’ll analyze data to provide insights into Intuit’s account recovery flows, for both consumers and businesses. With the In this role, your primary responsibility will be to analyze data to provide valuable insights into Intuit's account recovery processes for both consumers and businesses. Through meticulous data analysis, you'll uncover patterns, trends, and potential areas for improvement within the account recovery flows.

Qualifications

4+ years of experience analyzing data in domains such as cybersecurity, digital products, service operations, e-commerce marketplace, customer care, finance, and marketing.
4+ years of experience building dashboards using Tableau/Looker or any other visualization tool.
Extensive SQL experience, particularly in your current role.
The ability to simplify stories with data and be concise in the insights and how they drive outcomes with leadership and stakeholders.
Excellent problem-solving skills and end-to-end, systems-oriented quantitative thinking.
Outstanding communication skills with both technical and non-technical colleagues.
Proactive and inquisitive learner: seeks out and capitalizes on opportunities to enhance the business, rather than reacting to circumstances.
Strong organization, time management, and task prioritization skills.
The ability to work independently and make decisions with little direction.
Familiar with using Github.
Bachelor’s Degree in Computer Science, Statistics, Economics, Mathematics, Data Analytics, Finance, Advanced Analytics, a related field or equivalent work experience. Master’s Degree preferred.

Responsibilities

Analyze data to provide insights into Intuit’s account recovery flows, for both consumers and businesses.
Work with Data Engineers to define requirements for new data sources.
Proactively identify and communicate data anomalies to stakeholders to ensure timely action and resolution.
Visualize and communicate your findings clearly by building Tableau dashboards.
Deliver verbal and written briefings to senior/executive leaders and key stakeholders.
Collaborate and influence cross-functional partners (policy teams, product management, data analytics, operations, engineering, algorithms) to identify, assess and resolve related issues in our products.
Stay updated on trust & safety trends, emerging fraud threats, and new system/tools to help bolster platform and product risk prevention/detection capabilities

Competencies:

Drive Winning Results: Allocate time and resources to what’s most important. Make fast, data-driven decisions. Take extreme ownership of outcomes.
Customer Obsession: Understands the product and customer problems deeply to drive the execution and make products better within the scope of their team/capability. Uses metrics backed insights and partners cross-functionally to inform/influence product and tech roadmap.
Ownership & Accountability: Accountable to drive the execution and deliver on their team’s roadmap by cultivating the boundaryless collaboration mindset and deep understanding of customer problems.
Innovate & Simplify: Navigates ambiguity with minimum or no guidance. Develops a culture of innovation on the team and encourages them to challenge the status quo. Find new ways to make products, tools & processes smarter and better.
Engrossed in the Detail: Understands the current state, gaps and target state of the systems they run and solves issues through planning and execution.
Speed as a Habit: Makes quick decisions to unblock teams. Align work to target state, balancing tech debt vs rapid releases. Works with partner teams to resolve dependencies and mitigate risks on time. Uses judgment on what to delegate vs drive.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $122,000 - $165,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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Alexandria Intuit employee

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Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Heather Intuit employee

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Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Jake Intuit employee

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Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

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Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Breaunna Intuit employee

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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