Group Manager, Business Data Analytics
Intuit
Group Manager, Business Data Analytics
Location(s): Plano, TexasCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is seeking an experienced analytics leader to join the Professional Tax Group (PTG) Analytics team as a Group Manager. In this role, you will have the opportunity to drive strategic decision making with unmatched speed, insights, accuracy and capabilities. In this role, you will oversee multiple teams that leverage marketing. sales, and product data to surface business insights, build models to optimize outcomes, and deliver strategic insight for the business. This role will drive critical cross-functional strategies and will partner closely with senior leaders in marketing, sales, product management, data engineering, data analytics, and data science. The insights and strategies generated by your teams will be instrumental in driving funnel conversion, customer satisfaction, retention, acquisition, and financial goals.
Qualifications
- 10+ years of experience working in web, product, marketing, or other related analytics fields. Ability to influence with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations.
- 5+ years working in analytics leveraging product data, monetization data, customer analytics, customer insights, or related field/function. Demonstrated ability to deeply analyze product and funnel data to inform marketing and product decisions.
- 3-5 years' experience managing business data analysts and/or data scientists with a proven track record of building high-performing analytics teams and developing successful analysts/data scientists.
- Strong modeling foundation is a plus, including hands-on expertise with data mining and statistical modeling techniques such as clustering, classification, regression,
- tree-based methods, neural nets, support vector machines, anomaly detection, and natural language processing.
- Excellent critical thinking and problem solving skills
- Experience with customer segmentation, data enrichment tools and technologies, and personalization at scale (preferably in a B2C context).
- Highly proficient in SQL, Tableau, and Excel, with expertise in modern advanced analytical tools and programming languages such as Python a plus.
- A great storyteller and communicator and can build relationships with a diverse set of stakeholders, including both technical and non-technical colleagues.
- Ability to manage complex, cross-functional projects end-to-end and drive organizational change via both clarity of strategy and executional rigor.
- Passionate about mentoring others and the advancement of the team
- Genuine customer empathy to find solutions to improve the lives of our customers
- MS in Statistics, Mathematics, Computer Science, Economics, Operations Research, or equivalent experience is preferred.
Responsibilities
- Drives strategic thinking to optimize product, marketing, and customer success efforts (inclusive of experimentation) for customer journeys, based on customer segments, lifecycle stages, and other critical customer attributes.
- Represents analytics function on cross-functional leadership team and provides/inspires data-driven change around end-to-end customer experiences to improve retention and reduce churn.
- Develops and grows an exceptional team of business data analysts; prioritizes the team’s work to maximize effectiveness and impact both at the individual and team
- Partners with cross-functional stakeholders to better understand our users and create a single, accurate view of a customer across businesses to make decisions about how best to acquire/retain them, segment, identify high potential value, and proactively interact with them.
- Collects, analyzes, and models available data to advance the customer analytics space and build a broad understanding of the Consumer Group’s customers and relevant customer segments.
- Provides guidance and support to business leaders and stakeholders on how best to harness available data in support of critical business needs and goals.
- Champion data-driven decision-making , collaborating with other analytical teams to consume shared capabilities and drive a boundaryless analytical mind set to drive best practices and data strategy
- Provides insights to the leadership team around the impact of strategic initiatives, trends in key metrics, and help track progress towards goals – moving beyond operation analytics insights into strategic ways of measuring/defining new metrics for driving business forward
- Partners with cross-functional teams including Consumer Tax, Marketing, Commerce, Engineering, and Analytics to design and build analytics tools that constantly improve customer experience
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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