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Job Overview

Come join the A2D (AI, Analytics, and Data) Product Team as a Staff Product Manager for AI Observability at Intuit. We're seeking a highly skilled and experienced AI Observability Product Manager to join our AI Platform team, driving the future of ML/LLM Ops within Intuit's cutting-edge ML/GenAI platform. The AI Platform provides Intuit’s AI/ML practitioners across Intuit the means to achieve the highest possible impact with their work by making it easy to develop, deploy and improve the AI/ML capabilities in their products.

Responsibilities

Champion the Vision: Spearhead the development and execution of our AI Observability roadmap, ensuring alignment with Intuit's broader GenAI and ML platform strategies.
Build Key Capabilities: Drive the implementation of robust AI Observability features, including:
- Model Monitoring Service
- Mode Registry and Lineage
- Comprehensive Model Cards
- An LLM Leaderboard
Create user education and onboarding programs to grow adoptions of AI development best practice across the company.
Ensure product success from ideation, execution, to launch, ongoing support and improvements of the roadmap.
Collect feedback and understand user needs from AI/ML practitioners and BU stakeholders, derive requirements, analyze trade-offs, and prioritize areas of investments.
Collaborate closely with cross-functional teams—data scientists, ML engineers, and developers—to gather requirements, translate them into actionable plans, and deliver impactful solutions.
Stay at the forefront of AI/ML trends and technologies to drive innovation, identifying opportunities to enhance our platform's capabilities and deliver exceptional user experiences.

Qualifications

5+ years of product management experience in AI/ML, with a focus on model development, deployment, and monitoring in a fast paced, rapidly evolving environment..
High degree of technical understanding to be able to closely collaborate with engineers, architects, and AI/ML practitioners in both strategic and tactical discussions
Deep understanding of ML/LLM Ops principles, and the AI development lifecycle.
Strong technical acumen, with the ability to translate complex technical concepts into clear product requirements.
Proven track record of working effectively with engineers, data scientists, other product managers to deliver successful AI/ML products, from ideation to launch and beyond.
Excellent written and verbal communication skills with ability to present technical content to non-technical audiences and work with cross-functional teams to drive real business impact.
Strong capability to influence and collaborate effectively across all levels of the organization.

Preferred:

Experience with cloud-based AI/ML platforms (e.g., AWS SageMaker, Google AI Platform).
Familiarity with open-source AI/ML frameworks and tools (e.g., TensorFlow, PyTorch, Hugging Face).
Passion for building responsible and ethical AI solutions.
Familiarity with Intuit’s product offerings

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $172,500 - $233,000, Bay Area California $177,000-239,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

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Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Heather Intuit employee

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Jake Intuit employee

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

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Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Breaunna Intuit employee

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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