Staff Delivery Designer
Intuit
Staff Delivery Designer
Location(s): San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Do you have a passion for growing new businesses and building awesome customer experiences?
Intuit is disrupting in-person expert financial services with fast-growing brands like TurboTax Live and Quickbooks Live, which has created an exciting opportunity for a data-driven customer experience leader to drive business growth and enhance profitability by using impactful insights to drive customer experience decisions, technology roadmaps, and product design.
As the Senior Customer Experience Leader for Live Services in the Consumer Group, you will be an individual contributor a strong cross-functional leadership position to formulate and drive growth initiatives for Live Services, such as TurboTax Live, TurboTax Live Full Service, and TurboTax Live for Business - Intuit’s fastest-growing product lines.
Get ready to grow – you’ll be challenged to think bolder, move faster, and have a bigger impact on this transformative offering. You’ll develop deep partnerships with an amazing group of collaborative and creative designers, marketing and product managers, engineers, tax experts, analysts and operators dedicated to our mission, which will make everyday a rich and fun learning experience.
Responsibilities
- Drive Business Initiatives: You will own critical initiatives with high visibility to Consumer Group leadership, to achieve conversion, quality, and efficiency of our Live Service products. To achieve these outcomes, you will collaborate with leadership, analytics teams, and operating teams across the business, ensuring we are using the best possible data and evidence to formulate and execute key initiatives. You will guide critical decisions with a curious mind, using judgment and data in equal parts, inspiring cross-functional partners to action, and relentlessly driving an execution plan to ensure success of key objectives.
- Advocate for the customer experience: Our growth depends on customers choosing to use our products and services, out of a marketplace with many competitors. You will ensure customers continue to choose our products by staying close to the pulse of the customer experience and using the insights you gain to drive decisions that will continue to delight customers. You’ll maintain a high sense of curiosity and seek out listening posts such as surveys, reviews, conversion dashboards, etc.; and partner with teams such as User Research and Market Research. Where we have gaps in our understanding, you’ll work with teams to develop new listening posts and advance our capabilities.
- Develop high-performing mission teams: Because the initiatives you drive will have large scope and impact, you will need to develop strong relationships with other functions such as analytics, operations, product development, and marketing. The trust and shared context that you build with your partners will give you a platform to execute quickly and achieve critical outcomes. You will always be looking around the corner to identify dependencies and resource gaps and working to close them proactively.
Qualifications
- 7+ years of experience working as a product manager or customer experience leader
- Startup experience is a bonus
- Seeks out and capitalizes on opportunities for change that enhance the business and customer experience, rather than reacting to circumstances
- Experience as a business partner for senior leaders; comfortable distilling complex data into a simple storyline
- Excited to mentor cross-functional team members and develop talent
- Insatiable curiosity backed up by the intelligence and drive to seek out key information
- Outstanding communication skills: ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
- Excellent problem-solving skills and end to end quantitative thinking
- Ability to manage multiple projects simultaneously to meet objectives and key deadlines
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $150000 - 202500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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