Senior Instructional Designer
Intuit
Senior Instructional Designer
Location(s): Atlanta, Georgia; New York, New YorkCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Intuit Information Security (IIS) CyberCRAFT Security Education & Empowerment team as Sr. Instructional Designer responsible for the alignment of the courses to educational programs, the design and development of the educational content, and to ensure the courses meet Security objectives and regulatory compliance. This role includes working with global teams across partner organizations to deliver security best practices throughout the program or product lifecycle. The successful candidate will possess a deep knowledge of learning sciences and design, adult learning theory, technical knowledge to create and maintain content and has a proven track record of collaboration and implementing learning strategies that improve organization performance.
Responsibilities
- Design and develop sustainable training solutions, using solid instructional design methodology (including adult learning theory, interactive activities, and competency-based evaluations) to ensure training solutions are effective and align with quality and regulatory requirements
- Understand the unique needs of legal, security, product, engineering, and other business teams (goals, products, tools, process) in order to produce effective and relevant learning strategies and deliverables
- Produce and revise training materials to keep course materials current and match organizational needs
- Create, design and develop rigor in tests for certification of learning in Storyline
- Perform rigorous quality assurance process
- Engage with cross-functional stakeholders to define security risk and compliance requirements for training and awareness initiatives
- Partner closely with key stakeholders to develop internal communications strategies and training materials for their respective areas
- Drive cross-functional and effective communications throughout the learning development program lifecycle, providing the visibility and transparency required to ensure cross-functional team and stakeholder alignment
- Provide proactive and reactive messaging that supports key initiatives and program rollouts
- Identify program risks and drive the implementation of recommended mitigations
- Develop, define and report on program health and success metrics, including learning effectiveness metrics and retention measurement
- Write technical requirements as needed
Qualifications
- 5+ years of work experience in adult learning/education design and development, Instructional design or similar capacity
- Strong graphic/visual design skills for content creation
- Strong technical and creative writing skills
- Demonstrated understanding and execution of requirements to develop learning courses end-to-end (analysis all the way to post-training assessment)
- Strong hands-on instructional design and development experience and knowledge of e-learning development software, including Articulate Storyline, Vyond, Camtasia, and blended learning approaches. (Advanced Articulate Storyline skills and Adobe Illustrator a plus.)
- Strong analytical, problem-solving, negotiation and organizational skills with clear experience focusing under pressure
- Proven track record on projects that translate complex concepts into easy-to-understand articles
- Superior organizational and time-management skills; demonstrated effectiveness in managing multiple priorities and deadlines
- Experience driving projects end-to-end independently, including evaluating, defining, and improving end-to-end processes
- Experience being independent, results-oriented, and thorough in examination and analysis
- Experience influencing stakeholders and partner teams, especially in collaborating with different individuals across the organization and within other geographies, including subject matter experts
- Experience adapting to dynamic situations and proactive work ethic
- Experience managing competing priorities and simultaneous/concurrent projects in a fast-paced environment
- Experience working in Agile approach, persona-based learning is preferred
- Familiarity/experience with compliance programs such as GDPR, ISO27001, SOC 2 and PCI is a plus
- Knowledge and/or experiences of Information Security will be a distinct advantage
- Experience and knowledge in AI integration will be a distinct advantage
- BA/BS in instructional design technology, education, communication or any discipline requiring mastery of written communication skills or equivalent work experience
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $120,000 - $162,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
Culture and values
Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
More about Intuit life play_arrowBenefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
More about our benefits play_arrowHiring process
From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
More about our hiring process play_arrowEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Related Content
-
Corporate Responsibility at Intuit
We're dedicated to making a positive impact for our team, our environment, and our community.
Read More -
Diversity, Equity & Inclusion
We're committed to providing a diverse and equitable workplace that empowers everyone to do the best work of their lives.
Find Out More