Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are seeking a highly skilled Trust and Safety Content Safety Investigator to join our team in Atlanta. In this hybrid role, you will play a critical part in ensuring the safety and integrity of content across Intuit’s platforms. You will be responsible for investigating and mitigating content-related risks, ensuring compliance with our policies, and helping maintain a safe and trustworthy environment for our users.

Please note that this position may involve exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.

Responsibilities

Conduct in-depth investigations into content related risks, including AI generated and user generated content
Enforce Content Moderation Principles to prioritize authenticity, integrity, safety, and transparency
Analyze and review flagged content, using both automated tools and manual processes to assess potential risks
Collaborate with cross-functional teams, including legal, product, analytics, and policy to address content-related issues and improve tooling, policies, and understanding of abusive content
Develop and implement strategies to proactively identify emerging content risks
Provide clear and concise documentation of investigative findings and recommendations
Prepare and deliver clear, effective communications and presentations for executive audiences

Qualifications

Bachelor's degree or equivalent practical experience
Minimum of four years of experience in trust and safety, content moderation, intelligence, investigations, or a related field
Experience with content moderation tools and technologies is a plus
Familiarity with legal and compliance related to content moderation
Experience working on policy analysis and identifying policy risks
Experience with social or civic issues
Strong analytical skills and attention to detail
Excellent communication skills, both written and verbal

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