Director, Mid-Market Professional Services

Company Overview

Job Overview

At Intuit, our mission is powering prosperity around the world. We build intuitive web, mobile, and cloud solutions that generate more money, more time, and more confidence for 46+ million people. Leveraging big data insights, machine learning, and powerful automation, we help consumers, small business owners, and the self-employed achieve their dreams of prosperity.

The QuickBooks Sales & Mid-Market team in Intuit’s Small Business and Self-Employed Group is focused on bringing together the diverse products and services we offer small business owners and the self-employed, and building towards our Better Together vision where the whole is greater than the sum of the parts.

Our Mid-Market (MM) vision is to be the best business solution in the industry for MM customers, delivering a personalized human engagement throughout the entire journey with deep expertise in their industry. MM customers expect a customized software, support and services solution. We are looking for an experienced Sales leader with deep business expertise with the mid-market and a strong track record of leading transformational change who can help us win in this space.

The Director, Mid-Market Professional Services, is a pivotal leadership role responsible for driving the successful delivery of Intuit Enterprise Suite offerings to Mid-Market clients. This role encompasses the management of both pre-sales engineering and post-sales integration, ensuring that our clients receive exceptional service throughout their journey with Intuit. The Director will lead a team of professionals focused on delivering technical solutions that meet client needs, while also fostering strong relationships with both internal stakeholders and external clients.

Responsibilities

• Develop and execute the strategy for the mid-market professional services team and monetization strategy for Intuit Enterprise Suite (IES) professional services
• Build and scale a team to deliver professional services for our mid-market customers
• Collaborate with the sales team to understand client requirements and design tailored solutions leveraging the Intuit Enterprise Suite
• Lead technical presentations and product demonstrations to prospective and new clients, showcasing the value and capabilities of Intuit's offerings, ensuring success after purchase. The team you lead will:
• Collaborate with the sales team to understand client requirements and design tailored solutions leveraging the Intuit Enterprise Suite
• Lead technical presentations and product demonstrations to prospective and new clients, showcasing the value and capabilities of Intuit's offerings, ensuring success after purchase
• Assist in the development of technical proposals, ensuring that solutions are aligned with client needs and are feasible within the proposed timelines and budgets
• Oversee the implementation and integration of Intuit Enterprise Suite products post-sale, ensuring projects are delivered on time, within scope, and within budget
• Assist in the development of technical proposals, ensuring that solutions are aligned with client needs and are feasible within the proposed timelines and budgets
• Drive revenue growth through the successful delivery of professional services, ensuring that projects are profitable and contribute to the overall financial goals of the organization
• Oversee the implementation and integration of Intuit Enterprise Suite products post-sale, ensuring projects are delivered on time, within scope, and within budget
• Contribute to the development of the overall strategy for the Professional Services organization, ensuring alignment with the broader goals of Intuit
• Lead and mentor a team of pre-sales engineers and post-sales integration specialists, fostering a culture of excellence, collaboration, and continuous improvement

Qualifications

• Bachelor’s degree in engineering, Computer Science, Business, or a related field. A master’s degree is preferred.
• A minimum of 10 years of experience in professional services, with at least 5 years in a leadership role. Experience in pre-sales engineering and post-sales integration is required.
• A background in FinTech is preferred.
• Strong understanding of enterprise software solutions.
• Proven ability to lead and develop high-performing teams.
• Demonstrated ability to manage client relationships and deliver exceptional customer service.
• Strong project management skills with experience in overseeing complex integrations.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.