Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are looking for our next amazing team member. If you are passionate about fraud identification, deterrence, and mitigation activities and love working in an exciting environment, this role in our FinTech Risk Operations organization may be for you. The ideal candidate will have a background in fintech or banking, and significant experience identifying and analyzing emerging fraud patterns and driving continuous operational and system enhancements to prevent financial fraud.

This role is hybrid with on-site expectations of ~3 days per week in order to build relationships and has the potential for ~10% domestic travel, especially as you are initially learning about Intuit and our products. Must be able to work extended hours and/or holidays during peak fraud analysis periods.

Responsibilities

Develop and maintain expertise on each of financial products (technology and tools) to identify, troubleshoot and constantly assess new risk factors
Keep current on industry, technology, and fraud trends and proactively contribute toward the Risk Management community
Analyze data through a combination of existing reports and through queries you develop to thoroughly investigate anomalies and apply mitigation strategies
Review queued cases and independently determine if the reviewed attributes are fraudulent or legitimate
Provide feedback on current fraud prevention, detection, and mitigation strategies and assist in developing operational policies and procedures
Lead complex fraud tactical teams, including assessment, quantification and operational mitigation efforts
Collaborate with multiple cross functional teams to ensure target KPIS are met within the specified timelines
Develop compelling business cases to drive holistic improvements aimed at simplifying fraud deduction, streamlining the response and/or reducing the frequency of occurrence
Educate personnel on fraud and associated behaviors
Lead by example, demonstrating the highest level of integrity and professionalism

Qualifications

7+ years of experience in fraud analysis, risk management, or a related field within the e-commerce, banking or financial services industry
Collaborative, analytical mindset and thrive in ambiguous situations
Can create/use complex SQL queries Skilled at use of spreadsheets for both investigation analysis and large case / incident tracking
Detail-oriented with superior critical thinking and organizational skills
Ability to balance multiple projects, deadlines, and requests based on criticality and risk
Exceptional written and verbal communications skills to clearly/concisely summarize case investigations with high complexity and to translate complex technical concepts into compelling business recommendations that influence cross-functional leaders to take action
Proven track record of leading successful fraud analysis initiatives and influencing cross-functional teams
Proactively identifies areas of opportunity from RCAs, summarizing in writing and verbal presentations to medium size audiences (primarily to M3/ Director level)
Mentors others on best practices for data queries, and on enhancing written and verbal investigation summaries
Stays calm under pressure and creates an environment to calm others in stressful situations
Bachelor’s degree in a related field such as Accounting, Finance, Data, or Criminal justice a plus