Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is looking for a Social Media Community Manager to support its Corporate Communications team and the Intuit brand’s social media platforms. Intuit is the global ﬁnancial technology platform that powers prosperity for the people and communities we serve with TurboTax, Credit Karma, QuickBooks, and Mailchimp.

We are seeking a dynamic and creative Social Media Community Manager to join our team. This role is perfect for someone who's passionate about building and nurturing online communities, has a knack for social media platforms, and is keen on driving engaging conversations. If you have a ﬂair for digital communication and love keeping up with the latest trends, we want you on our team! The ideal candidate is comfortable with new and existing internal and external digital channels (social media, employee advocacy, etc.), thrives in a

fast-paced environment, and can pivot quickly.

Responsibilities

Bring a strategic focus to our community management discipline, ensuring insights from the community are driving strategic decisions over time.
Set new standards and further enhance best practices uniquely tailored to Intuit’s channels and strategic objectives.
Manage the social channels for a company executive, including posting, monitoring and engaging on their behalf.
Drive engagement across channels through social actions that amplify content across all Intuit brands.
Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.
Ensure that relevant team members are getting the information they need, keeping a close watch on the frontline to provide a constant feedback loop between our customers and Intuit teams.
Serve as our customer’s number one advocate, and as the eyes and ears of the organization to deliver customer-ﬁrst responses and solutions.
Drive employee advocacy through our Digital Ambassador
Leverage social listening to inform strategy based on what's being discussed, and provide voice of consumer reporting during times of crisis.

Qualifications

Expert of social media usage, platforms, and community management best practices
Minimum 2 years experience in a community management or similar role
Skilled writer with experience across a diverse portfolio of brands and channels
Experience publishing across all major social media platforms for a brand
Ability to identify and track relevant community KPIs
Excellent communication skills
Attention to detail, critical-thinker, and problem-solver
Ability to be nimble as the capability is in early stages and growing rapidly
Heart for the customer
Ability to make decisions, prioritize, and work cross-functionally
Collaborative self-starter

Apply Now

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $155,500 - 210,000, Southern California $142,000 - 192,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

This job is no longer accepting applications

See open jobs at Intuit.See open jobs similar to "Staff Communications Manager" FinTech Australia.

See more open positions at Intuit

Privacy policy Cookie policy