Sales Strategy and Operations Manager

Company Overview

Job Overview

Mailchimp, a leading marketing platform for small businesses, empowers millions of customers worldwide to build brands and grow with marketing automation, multichannel campaigns, commerce, CRM, and analytics tools. Our growing Sales Operations team supports sales initiatives as the organization evolves. We seek a motivated, experienced analyst to join this team.

As a Senior Sales Operations Analyst, you’ll drive strategic, data-driven decisions, partnering with teams (especially Inbound and SDR) to support sales strategies and shape Mailchimp’s strategic vision.

Responsibilities

• Partner with Inbound and SDR teams to develop and maintain efficient and effective sales processes.
• Develop and execute the Inbound sales strategy.
• Manage day-to-day operations (including scheduling) for Inbound and SDR teams.
• Lead compensation planning for Inbound and SDR teams.
• Use SQL, MS Excel, Google Sheets, and/or Salesforce to develop, maintain, and automate insights on sales activities, lead management, quotas, and KPIs.
• Generate insights through visualizations and advanced analytics.
• Monitor, investigate, and analyze sales data to provide a complete picture of sales productivity, revenue, campaigns, and activities.
• Develop analytical models to forecast sales growth and quotas, and track initiatives.
• Develop narratives and recommendations from analyses, build presentations, and present findings to stakeholders.
• Identify the need for new processes, clarify goals and responsibilities, and lead implementation and improvement efforts.
• Conceptualize, plan, and lead strategic programs.
• Drive strategy and operations around budgeting and resource allocation.

Qualifications

• 5-7 years of relevant experience in sales operations, revenue operations, or sales support, focused on strategic and operational impact.
• 2-3 years of experience working with customer-facing teams, especially Inbound and SDR.
• Experience leading complex projects/programs or organizational change.
• Strong analytical and problem-solving skills (simplifying complex problems and developing data-backed solutions).
• Strong business acumen and creativity.
• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to influence stakeholders.
• Experience being on or working with customer-facing teams (especially Inbound and SDR).
• Bachelor's or Graduate degree (business, analytics) or equivalent work experience.