Staff Content Designer
Intuit
Staff Content Designer
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
QuickBooks seeks a Staff Content Designer to own and drive the end-to-end content strategy and execution for our largest and most complex business customers. The team is focused on providing foundational Reporting capabilities across the Intuit ecosystem, as well as a new Business Intelligence offering — delivering proactive business insights and helping with fi nancial planning.A Staff Content Designer is responsible for leading content design across a complex domain; driving strategies for voice, tone, patterns, and accessibility; and partnering with product, technical, legal, and compliance partners to create effective and engaging content experiences.
Responsibilities
- Lead the development and implementation of content design strategies for a suite of products — specifi cally, Reporting and Business Intelligence.
- Write clear, concise, and engaging content for a variety of audiences and purposes.
- Train product designers to effectively employ generative AI writing tools in crafting effective messaging for user fl ows.
- Support product designers in their content work, through coaching sessions or offi ce hours.
- Coach and mentor other content designers on voice, tone, patterns, and accessibility. Review and edit content created by other designers.
- Collaborate with product managers, engineers, and other stakeholders, including marketing, to ensure that content is aligned with user needs and business goals.
- Conduct user research to understand user needs and preferences.
- Use data to defi ne success, support hypotheses, and understand trends, collaborating with data partners to gain insights and ensure data usability.
- Contribute to roadmapping and planning, making informed decisions.
- Create content prototypes and mockups to test with customers
- Present strategic and executional work at all levels of leadership, soliciting and acting on feedback received.
- Stay up-to-date on the latest trends in content design and development.
Qualifications
- Bachelor's degree in English, Communications, or a related field preferred.
- 7+ years of experience in content design or a related fi eld.
- Strong portfolio showing content design deliverables, includingstrategies.
- Excellent writing and editing skills.
- Experience with content strategy, information architecture, and user experience design.
- Strong understanding of design principles and best practices.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.