Director, Intuit Academy
Intuit
Director, Intuit Academy
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit Academy is building the future of expert development—at scale to deliver on Intuit’s strategy of an AI-driven Expert Platform. As Director, Intuit Academy, you will lead the strategy, design, and execution of a hybrid ed-tech platform that serves a dual mission:
- Empowering every one of our 50,000+ global experts to be their absolute best.
- Growing an organic, high-performing pipeline of future experts, including from our prosperity hubs, to fuel the expansion of our live services.
This role sits at the intersection of learning innovation, AI enablement, product leadership, and talent transformation. You’ll lead a global team of strategists, designers, and content creators—working cross-functionally across Product, Service Delivery, Engineering, Analytics, and Talent to build a platform that personalizes learning, accelerates readiness, and delivers measurable business impact. This isn’t just a job—it’s meaningful work that creates opportunity, careers, and customer delight.
Responsibilities
- Set the vision and execution strategy for Intuit Academy as a global learning platform and pipeline engine—aligning with enterprise growth goals and the future of work.
- Lead a team of 30+ FTEs and 30–40 contractors across product, content design, strategic learning consulting, innovation, and operations, driving scale and impact across multiple business units (e.g., TurboTax, ProTax, QuickBooks, Mailchimp).
- Partner cross-functionally with Product Management, Engineering, Service Delivery, Data & Analytics, and Talent to deliver seamless, personalized learning journeys tied to real-world outcomes.
- Drive the evolution of a skills-based organization—operationalizing taxonomy, proficiency standards, and adaptive assessments across roles and domains.
- Build and scale an AI-powered learning infrastructure, leveraging tools like Synthesia, 7Taps, Docebo, WhatFix, and Glider to drive speed, relevance, and accessibility of learning experiences.
- Optimize and grow the learner-to-hire funnel of our Intuit Academy property, improving conversion and engagement across a fully revamped digital experience with increasing automation and intelligence.
- Oversee the transformation of content development operations, including managed service provider strategy and integration with performance-focused product training teams.
- Own delivery of key business outcomes such as Speed to Proficiency (StP), learner conversion, expert ramp, retention, and service quality metrics (e.g., tNPS, AHT, DIR).
Qualifications
- 10+ years in learning strategy, ed-tech, product enablement, or workforce transformation
- Proven success leading large, cross-functional teams through change and innovation
- Experience designing or scaling learning platforms powered by AI, adaptive technology, or advanced content tools
- Deep understanding of skills-based development models, workforce enablement, and performance consulting
- Strategic thinking with strong operational chops—able to zoom out to vision and zoom in to roadmap execution
- Exceptional stakeholder management and executive communication skills
- Passion for driving inclusive, meaningful work that unlocks career mobility and customer impact