Staff Benefits Delivery Partner

Company Overview

Job Overview

As members of the People and Places team, we are stewards of Intuit's greatest strategic asset: Our People. Our mission is to Maximize the Potential of our Employees and accelerate Intuit's business growth with the right leadership, talent, and org capabilities.

Come join Intuit as part of our People team as a Benefits Delivery Partner. Reporting into the Sr. Manager, Global Benefits Delivery, you will support the delivery of our health and income protection offerings for the United States. The position is based in either or Mountain View or San Diego, CA.

This role is vital in ensuring we provide a best-in-class benefits delivery experience to our employees. Putting the employee first, work to resolve escalated benefit issues in a timely manner, creating credibility and partnering with internal and external partners. Support one or more benefits vendors to resolve issues proactively. Provide deep subject matter expertise. Develops processes and procedures to drive department efficiencies.

Responsibilities

• Function as the subject matter expert on Health, Wellness and Retirement benefit programs; resolve benefit issues, escalations and close them in a timely manner – usually within 48 to 72 hours for non-complex and five business days for complex issues; conduct necessary audits.
• Effectively manage multiple, complex projects and deadlines, with internal and external parties.
• Resolve cases and complex issues including identifying the issues, perform thorough investigation to identify root cause, conduct impact analysis (financial and members), evaluate resolution options (advantages and disadvantages of each option), present recommendations to senior leaders on the team and next steps that may include timeline, project and/or member communications plan.
• Build partnership with Offerings team (design and strategy), internal teams (Systems/IT, Payroll, etc.), external consultants, and vendor partners to ensure proper implementation of benefit changes, new offerings, and/or new vendors set up that aligns with the offering requirements and benefits are delivered accurately with the highest level of service. Work with the Strategy team on benefits and new program communications. Collaborate with internal and external partners (team, cross functional teams, vendors, consultants, etc.).
• Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery meet their needs.
• Build effective vendor management activities including setting up ongoing vendor partner meetings on a consistent basis (monthly, quarterly, etc.) to review service improvement opportunities, member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied.
• Process US benefits-related vendor invoices and monitor PO balances. Work with the Strategy team on mid-plan year additional fund requests.
• Actively participate in Annual Enrollment preparation and user acceptance testing to ensure thorough review of the enrollment system and accurate set up of eligibility rules/requirements, employee contribution rates, imputed income rates, COBRA rates, ASO fees and premiums. In addition, review interface files set up between benefits administration system and vendor systems (determine required fields based on minimum necessary rules, frequency, monitor file testing results, etc.). Ensure website enrollment process is efficient that provides excellent member experience. Document lessons-learned and conduct or participate in AE debrief meetings.
• Identify process improvement and/or automation opportunities; effectively manage implementations, execution, and documentation of new processes; set and track project success metrics and document lessons learned.
• Participate in and/or conduct benefit trainings to partner teams and external vendors.
• Determine audit schedule and type for each major vendor partners. Conduct and manage audit progress, review results, and set priorities on necessary changes or improvement plans.
• Partner with technical teams and payroll to ensure accuracy of employee data and functionality of electronic data interfaces with partner vendors.
• Monitor and understand federal and state regulation changes that may impact benefit administration process and/or program offerings. When necessary, work with internal teams, external ERISA counsel, and/or vendor partners on benefit administration changes.
• Support and/or manage all ERISA, CMS, ACA and/or state related filings in a timely manner and assure Plan operational compliance.

Qualifications

• Bachelor’s degree in Human Resources or related field, or equivalent working experience
• Minimum 7 years’ benefits program management experience required
• Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation
• Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics.
• Ability to work with a high degree of autonomy through ambiguous circumstances.
• Strong business judgment and a practical, common-sense approach to getting things done.
• Successful record of building operational processes and procedures with a focus on continuously improving programs.
• Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
• Proficient in Excel
• Previous experience with HRIS/Payroll systems; Workday experience preferred
• Deep knowledge of ERISA, HIPAA, ADA, COBRA, FMLA, and other benefits-related legislation
• Strong knowledge of health and welfare benefit programs including healthcare, life, and wellbeing benefits
• Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.