Principal Program Manager, Expert Network

Company Overview

Job Overview

We are seeking a strategic and operationally focused principal program manager to support the complex cross functional program within Intuit’s Expert Network. In this role, you will act as a key partner and advisor to our Expert Network leadership, driving the alignment and execution of strategies that ensure high-quality, scalable service for our customers. This leader should have strong experience in cross functional program delivery, data based decision making and world class communication skills, all with a goal of enabling the Expert Network team to meet and exceed its objectives.

Responsibilities

• You drive complex programs fostering accountability in partnership with cross-functional groups such as Customer Success, Service Delivery, Operations, Product Management, and other functional partners.
• You run programs using best practices for initiating, planning, and executing intermediate-to-large scale cross-functional critical programs that empower teams to achieve successful outcomes.
• You anticipate risks and proactively manage these risks before they become blockers.
• You communicate updates across levels of the organization and escalate appropriately. You will communicate with executives regularly.
• You drive your program teams toward the strategic goals; creating timelines and milestones, managing dependencies, and removing obstacles that stand between your teams and business success.
• You constructively drive for program management process improvements over time through efficiencies and/or automation.
• You lead with a clear vision, staying focused on the customer problem. You define success and galvanize the team around it. You align on and ruthlessly prioritize what’s most important.
• You drive winning results, allocating time and resources to what’s most important. You make fast, data-driven decisions and take extreme ownership for outcomes.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Southern California $172,500 - $233,500

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

• Experience: 8+ years in business operations, strategy, or a related field. Proven experience supporting executive leadership and optimizing operational efficiency.
• Operational Expertise: Skilled in developing and refining processes and operational rhythms that ensure accountability and drive business performance.
• Analytical and Problem-Solving Skills: Strong ability to interpret data and drive decisions based on insights.
• Customer-Centric Mindset: Committed to enhancing customer experience through efficient, high-quality expert experiences.
• Collaboration Skills: Exceptional communication and interpersonal skills, with experience building cross-functional relationships and influencing without authority.
• Business Communication and Storytelling: Able to synthesize insights and activity from complex areas into strategic narratives (written documents and slides) for C-level audiences.