Credit and Fraud Risk Manager

Company Overview

Job Overview

One out of every two small businesses fails within their first five years, most often due to running out of cash. QuickBooks Capital is on a mission to make a dent in that statistic, by providing small businesses access to the capital they need when they need it, leveraging the data inside QuickBooks for faster and better decisioning. This way, our customers never again have to worry about not making payroll or saying no to a business opportunity. That’s how we power prosperity.

QuickBooks Capital is a nimble and high-priority business unit within Intuit that is looking to reinvent small business borrowing. We are the fastest growing SMB lending business in the market. We are looking for top talents and team members that love new challenges, cracking tough problems and working cross-functionally. If you are looking to join a fast-paced, innovative and incredibly fun team, then we encourage you to apply.

As a key leader of the Credit and Fraud Risk Management team, this individual will be responsible for developing, optimizing and managing strategies for credit and fraud risk underwriting, portfolio management, debt collections, loss forecasting and fraud analytics for Intuit’s credit card product. This individual will be deeply familiar with typical fraud behaviors in credit cards at all lifecycle stages and develop custom strategies to prevent and minimize fraud losses. They will engage heavily with the Data Sciences team in developing fraud risk prediction models, fraud pattern identification analyses and in devising the overall fraud risk mitigation strategy. They will partner with credit risk managers in developing holistic approaches to mitigating total losses and setting expectations for program performance.

This individual will be continually evaluating and onboarding new products and tools for underwriting and exposure management and will actively participate with leaders across lending products to develop a coordinated strategy for external product usage. They will be an active proponent of leveraging AI and automation in developing analytical insights, updating models and deploying strategy changes.

This individual will effectively partner with multiple cross-functional teams to implement and monitor strategy changes across the card product lifecycle. They will consistently seek opportunities to improve the profitability of Intuit’s card products while maintaining credit risk below guardrails. They will partner heavily with the marketing team to identify prospects from Intuit’s vast customer base and drive customer acquisition efforts. This is a high visibility role that presents an excellent opportunity to develop a credit card program through a rigorous test and learn agenda.

This individual will be managing a team of credit and fraud risk professionals and will be responsible for both individual contributions and team performance. The role presents an excellent opportunity to hire, mentor and develop analytical talent over time.

Responsibilities

• Develop, implement and manage credit and fraud risk management strategies across customer targeting, underwriting, portfolio management, collections and drive overall card profitability
• Leverage cashflow analyses and other business data of Intuit’s Quick Books customers to enhance underwriting and overall risk management
• Develop A/B tests to help understand credit risk/return tradeoffs using hypothesis testing frameworks
• Develop monitoring frameworks and reporting on key performance indicators
• Establish performance expectations and maintain accountability for variance with actuals
• Partner with the Data Sciences team to develop and maintain models that predict multiple customer behaviors including default risk, utilization and profitability
• Partner with Product, Engineering, Compliance, Marketing, Operations, Capital Markets and other functions to implement and monitor credit strategy changes
• Proactively contribute innovative concepts for the creation of new financing products at Intuit

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $204,000 - 276,000This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Mathematics, Engineering or other quantitative disciplines
• Minimum 6 years of experience in credit risk analytics and risk management
• Familiarity with risk scoring and modeling techniques including regression modeling, multivariate analyses and machine learning
• Familiarity with credit data such as bureau attributes and risk scores, cash flow attributes and alternate data sources
• Excellent analytical and problem-solving skills with a proven track record of converting analysis insights into business recommendations
• Exceptional verbal and written communication skills to effectively communicate complex ideas and influence audiences in decision making
• Proficiency with analytical packages and tools such as SQL, SAS, Python, R and Tableau