ServiceNow Business Data Analyst Multiple Locations
Intuit
ServiceNow Business Data Analyst
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are seeking an experienced people analyst to join our team of People Data Analysts at Intuit. The team acts as consultants to Intuit leadership and HR COEs to bring insight and stronger actions to how we drive people strategies across Intuit. A core focus on this new role will be to lead the Data & Analytics workstream within the implementation of ServiceNow, thinking end to end how data is created, governed and presented within the platform. This role is critical to supporting Intuit’s HR priority: AI Driven Employee Experiences. Having a strong analyst leading work in this space with a strategic understanding of the ServiceNow data ecosystem will enable Intuit to deliver on its customer adoption and operational excellence goals.
Responsibilities
This ServiceNow Business Data Analyst will partner with cross-functional teams both from HR and the business to ensure data accuracy, scalability, and actionable insights. This role is expected to execute the following responsibilities:
- Lead cross-functional ServiceNow data workstreams focused on case analysis, reporting, dashboards, and data governance.
- Identify and scope advanced analytics and AI use cases within ServiceNow to elevate insights and predictive capabilities.
- Develop deep understanding of ServiceNow case data, reporting structures, and integrations with data lake tables and marts.
- Drive analysis from cases to identify trends, friction points, and improvement opportunities.
- Design dashboards and reporting solutions in ServiceNow to support business leaders and operational teams.
- Partner with ServiceNow product owners and engineering to ensure data quality, cleanliness, and AI-readiness.
- Define and implement data governance standards across ServiceNow data domains.
- Collaborate across PART and other stakeholder groups to share knowledge and build scalable solutions.
Qualifications
Success Metrics
- Delivery and adoption of ServiceNow case dashboards by leadership and stakeholders.
- Implementation of 3+ advanced analytics or AI use cases leveraging ServiceNow case data.
- Establishment of data governance framework for ServiceNow analytics.
- Positive feedback from stakeholders on insights and reporting quality.
- Demonstrated impact of VOE case analysis on business strategy and employee experience improvements.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $163,000 - $220,500
Southern California $144,000 - 195,000