Senior Manager Talent Acquisition - Expert Network Hiring

Company Overview

Job Overview

Intuit’s Talent Acquisition team is made up of the best recruiters & sourcers in our industry, and we thrive in a dynamic fast-paced team environment. We are deeply focused on identifying, assessing, hiring, and mobilizing talent so that Intuit wins and our employees can do the best work of their lives. As members of the People & Places organization, we are stewards of Intuit's greatest strategic asset: our people.

We are excited to bring on a Talent Acquisition Manager focused on hiring for the TurboTax Live Expert Network. In this highly impactful role, you will lead a large, global team of talented recruiters responsible for ensuring the Expert Network has the high-quality tax and financial experts it needs to provide world-class, on-demand support to our customers.

You will steward the process of high-volume, seasonal hiring for thousands of experts annually in both virtual roles and retail locations across the country. Key hiring areas will include credentialed Tax Experts, CPAs, EAs, and other specialized roles. You will be responsible for creating and executing the Talent Acquisition Strategy for this critical group. You will partner closely with the Expert Network leadership team to drive focus on understanding talent needs short and long term, filling key openings, and strategically driving our future-oriented talent pipelining efforts.

Responsibilities

Drive Strategic & Data-Driven Talent Acquisition

• Be the strategic advisor to business leaders, developing and executing diverse talent strategies that directly support Intuit's strategic direction, Bold 2030 Goals, and core values.
• Focus relentlessly on the customer problem in talent acquisition, leveraging data and experimentation to drive impactful outcomes.
• Generate and synthesize data-driven insights from multiple sources to influence decision-making, with the ability to diagnose the root cause of high-volume recruiting issues and build cases for change.
• Develop detailed plans to mitigate risks and address bottlenecks in the high-volume, global, and seasonal hiring funnel.
• Maximize the impact of talent acquisition through effective use of tools and technologies, building scalable and automated solutions. Embrace an AI-first mindset within the team.

Lead and Develop a High-Performing Team

• Manage, lead, and develop a large, diverse team of recruiters, fostering a culture of shared ownership, inclusion, and continuous improvement.
• Accelerate team performance in identifying and recruiting a "Builder" mindset, emphasizing recruiting expertise, business acumen, and innovative, scalable solutions.
• Champion a Culture of Excellence and Innovation: Cultivate an inclusive, high-trust environment that encourages constructive debate and calculated risk-taking. Continuously elevate the bar for talent through research-driven targeting and robust assessment methods.

Cross-Functional Collaboration & Change Leadership

• Operate as One Integrated TA Team: Collaborate effectively with in-country & global peers to ensure seamless end-to-end talent delivery and contribute to the overall success of the Talent Acquisition organization. Embrace transparency and accountability for results.
• Translate Strategy into Action & Drive Change: Convert strategic vision into actionable, end-to-end change plans. Lead and energize cross-functional teams (e.g., Expert Ops, HR Partners, Finance) to execute these changes, remaining agile and resilient.

Qualifications

• Proven experience leading and developing a high-performing talent acquisition team of at least 5-10 people in a fast-paced, high-growth commercial organization.
• Required: Demonstrated ability to be highly data-driven and detail-oriented, with a proven track record of diagnosing root-cause issues in complex hiring funnels and developing risk mitigation plans.
• Required: Significant experience managing high-volume, seasonal, or global hiring programs, particularly those supporting remote/virtual roles.
• Preferred: Strong track record of successfully managing talent acquisition for retail locations, field operations, or other distributed/on-the-ground networks, including handling the unique operational complexity of these environments.
• Experience partnering and influencing a senior executive team.
• Demonstrated ability to influence successfully and achieve goals by partnering across a matrix of peer TA leaders, business leaders, HR partners, HR Centers of Excellence, and external partners.
• Experience supporting go-to-market recruiting is required (sales, marketing, customer success/support, or similar field-based networks).

Intuit Leadership Expectations

This role is expected to embody the traits of an Intuit leader, specifically as a:

• Data Driven: Analyzes qualitative and quantitative data for informed decision-making and generates actionable insights that influence business outcomes.
• Change Leader: Builds partnerships, effectively communicates changes, and executes end-to-end to deliver integrated solutions while being agile.
• Business Accelerator: Understands and aligns with Intuit’s strategic goals and adapts to external trends affecting the workplace and customers.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: