Program Manager, Service Partner Team
Intuit
Program Manager, Service Partner Team
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
This role is for a Program Manager on the Service Partner Team at Mailchimp. This team supports marketing agencies that sell Mailchimp services to their customers. The Program Manager will collaborate with stakeholders, lead strategic initiatives, design program structures, communicate progress, manage dependencies, foster relationships, and drive operational excellence within the Service Partner ecosystem. The ideal candidate will have over 5 years of program management experience, strong influencing and communication skills, and experience in an Agile/Scrum environment, with a focus on partner or service-oriented programs.
Responsibilities
Collaborate with stakeholders to prioritize programs and deliver maximum value to partners.
Lead and execute strategic initiatives, aligning teams with shared program goals.
Design effective program structures to ensure successful outcomes for the Service Partner team.
Develop and implement mechanisms for communicating portfolio progress, risks, and issues to key stakeholders.
Manage program dependencies, reporting, and leadership escalations.
Foster strong relationships with cross-functional stakeholders (Product Development, Marketing, Sales, Sales Operations, Data Science, Customer Success) relevant to the Service Partner team.
Drive operational excellence through process automation, data compilation, and performance reporting within the Service Partner ecosystem.
Qualifications
Over 5 years of experience in program management, overseeing multiple complex programs successfully, with a focus on partner or service-oriented programs.
Exceptional influencing skills, proven ability to collaborate in matrix environments, and build solid partnerships across organizations to deliver the best results in complex programs, particularly with external partners.
Outstanding communication skills tailored for executive-level audiences, and the ability to effectively communicate with marketing agencies and internal stakeholders.
Proven ability to rally teams around execution plans, articulate challenges and opportunities clearly, and align executive teams on program outcomes within a partner-centric model.
Experienced in driving program outcomes in an Agile/Scrum environment, balancing the need for date-driven business outcomes and prioritization-based outcomes, with an understanding of partner program dynamics.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: