Principal Product Manager, QuickBooks CRM

Company Overview

Job Overview

QuickBooks has built its reputation as the market-leading financial management platform for small and mid-market businesses (SMBs). Now, we are on a journey to transform QuickBooks from a system of record for financials into an all-in-one business management platform. A critical part of this strategy enabling a “lead to cash” workflow directly within QuickBooks, enabling customers to save time, save money and get a quicker path to payment. A key part of that workflow is the QuickBooks Customer Hub, our native CRM solution. The Quickbooks Customer Hub (CRM) team delivers on the core customer benefit of helping customers grow their revenue by helping them get more leads/opportunities, manage those leads and opportunities, win the work and manage long-term customer relationships within the platform.

As Principal Product Manager, you’ll drive our domain model, help steer the team’s strategy, and lead the way for other teams in the ecosystem for solve sales and customer lifecycle-related customer problem. You’ll solve for multiple personas within this role and drive high impact even with changes with the surfaces you’ll own. You will also help drive growth for the overarching Customer Hub product.

You’re the perfect fit for this role if you like to find ways of delivering massive customer benefits that add business value while surprising and delighting new users. Come join our tight knit family of 6 sharp product managers, 6 brilliantly creative designers, and 30+ kick-ass engineers and deliver the most impactful work of your career!

What’s special about this role?

Do you live for making a huge impact on people’s lives? Over half of small business fail within their first year and we’re on a mission to help the little guy get ahead. Come join the Quickbooks CRM team and help us drive 2X revenue growth for Small Businesses around the world.

As Principal PM, you’ll be responsible for critical core features of the new CRM Offering:

• Help Small Businesses manage their sales and customers workflows through Customer Hub, a new 0 to 1 CRM capability within QuickBooks

• Drive and evolve our CRM Domain model include different objects required to execute on a successful lead to cash offering

• Integrate with other Intuit capability teams to bring to life a holistic e2e “Lead to Cash” offering for SMBs

• Work with an amazing team of builder-focused engineers to rapidly iterate on the core product experience to get to product market fit

• Dry test your experiences and concepts on a base of millions of users eager for more customer management capabilities

Responsibilities

• Build a local strategy that helps leverages Intuit capabilities to differentiate, drives excitement across the organization and rallies partner teams around your mission. (Think data driven product management and masterful storytelling & communication)

• Design and bring to market revenue generating, customer-driven software products

• Identify market opportunities through customer research and insights

• Prioritize customer needs and develop product roadmaps to deliver on meeting customer expectations

• Lead, create and launch market-leading product offerings in partnership with sales, marketing, engineering, user experience and support

• Working closely design partners to conduct customer research and craft experiments to test leap of faith assumptions before investing in full builds.

• Leveraging user data to streamline their workflows through AI lead scoring and relationship/sales insights. (Think ML/AI and personalization capabilities)

• Work with customers to create an innovative solution to the core workflow management problem that service-based SMBs face. (Think design thinking, user research, and product scale)

• Work with a full stack engineering team driving technical advancement and run the business tracks of work.

• Own the product lifecycle from requirements gathering through production and release

• Build products that deliver great customer experiences

• Focus on growth hacking, achieving product-market fit, and building growth loops for QuickBooks Online

Qualifications

• 10+ years concepting and delivering world-class software products in a Product Management role

• Exceptional craft leader discovering latent customer needs and concepting a successful product roadmap to tackle those, as measured by impact to targeted success metrics

• Proven ability to drive a 0-1 architecture and evolve it in service of business and customer outcomes at a large-scale enterprise setting

• Expert at managing the end-to-end product lifecycle for B2B SaaS offerings, including demonstrated ability to quickly prove out concepts or pivot

• Repeated experience expertly triaging data to steer the product roadmap and persuade others to support these pivots in service of product outcomes and impact to KPIs

• Proven, repeated experience at successfully managing cross-functional teams that together launch on-time and on-budget desktop, web or mobile software product offerings

• Successful history of delivering customer-driven products designed to create a great customer experience

• Strong project management skills, including the ability to think and lead complex projects simultaneously

• BS or BA Degree preferred or equivalent work experience

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $236,000 - 319,000

New York City, New York: $232,500 - 314,500