Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Join Intuit’s Service Delivery Team in our QuickBooks Live Expert Cleanup offering. With a special focus on supporting Small Business owners with professional bookkeeper and accountant assistance, you will help create an environment that will allow our Quickbooks Live Experts to do the best work of their lives. You will be providing leadership and performance management to a team of accounting industry professionals, who provide books cleanup services to Small Business owners that are not self-managing their books. We are looking for strong leaders who are excited about helping grow and improve this service.

Ideal candidates will have 5+ years accounting experience, experience managing a high performing remote and geographically diverse team, and exceptional change management skills.

Responsibilities

Lead the team through a fast paced, constantly changing environment
Deliver the highest quality support to QuickBooks Live Expert Cleanup customers by hiring, training, and performance management of talented Bookkeeping Professionals
Create a high performing team that champions innovation and continuous improvement.
Foster a collaborative and positive team environment with a focus on both customer and expert experiences.
Effectively use data to evaluate, identify and coach performance to our core KPIs.
Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
Provide growth and development opportunities through the use of employee one-on-one sessions, team op mechs and ongoing learning sessions
Ensure the team is aligned with Intuit’s Mission, Operating Values, and Goals.
Act as the conduit between the team and the business by condensing and disseminating large amounts of information

Qualifications

One (or more) of the following is strongly preferred:

Active CPA credential (Certified Public Accountant)
Active CPB credential (Certified Public Bookkeeper)
Active EA credential (Enrolled Agent)
5 or more years of recent experience managing the books for Small Business Clients, or
Received a 4-year business degree in Accounting/Finance
Internal Applicants with Trajectory Changing or Exceeds Expectations ratings will be prioritized

AND:

Active QuickBooks Online Level 2 Certification required
Minimum of three years experience working with QuickBooks Online
Effectively manage a remote workforce, taking into account and understanding the unique needs of this community.
Proficient with technology; solid knowledge of computer operations and software
Experience working with team members in establishing career development plans and in meeting individual needs
Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly, and reassuring
Strong teamwork skills, flexibility, and a positive attitude
Ability to quickly and creatively adapt to changing situations, while proactively developing solutions
Ability to work in a fast-paced environment with minimal supervision
Critical thinking, problem-solving, and determination
Must be willing to have a background and credit check before being considered for this role
Bilingual a plus

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

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