Social Community Manager

Company Overview

Job Overview

Intuit is looking for a Social Media Community Manager to support its Consumer Group Corporate Communications team and the TurboTax brand’s social media platforms.

We are seeking a dynamic and creative Social Media Community Manager to join our team. This role is perfect for someone who has deep subject matter expertise and proven experience building and nurturing online communities, driving positive word of mouth and building positive brand sentiment. The ideal candidate thrives in a fast-paced environment and has proven experience with analytics, VOC monitoring and reporting, and deep platform experience on Reddit, TikTok, Instagram, X and Threads.

Responsibilities

• Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the TurboTax brand to drive positive WOM and build positive brand sentiment

• Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care

• Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for TurboTax and key competitors to provide updates to senior leadership

• Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation

• Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.

• Support the brand social channels, including posting, monitoring and engaging on behalf of the brand.

• Actively seek out underpriced opportunities that inserts TurboTax into culture conversations that drive relevancy.

• Provide strategic recommendations on how TurboTax can win on social media against a variety of cohorts and new platforms.

Qualifications

• Expert of social media usage, platforms, and community management best practices

• Minimum 4 years experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders

• Experience engaging audiences on social platforms including Reddit

• Skilled writer with experience across a diverse portfolio of brands and channels

• Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories

• Experience publishing across all major social media platforms for a brand

• Excellent communication skills

• Attention to detail, critical-thinker, and problem-solver

• Heart for the customer

• Collaborative self-starter

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Northern California (Mountain View): $158,000 - $214,000

Southern California: $148,500 - $201,000