Principal Product Manager - Digital Experiences (Mailchimp)

Company Overview

Job Overview

Mailchimp is a global leader in marketing automation, empowering millions of small businesses to grow through smarter marketing and customer engagement

Join Intuit’s Customer Success Digital Organization as a Principal Product Manager leading Mailchimp digital experiences. In this role you will work with a team of product and platform product management, design, and analytics professionals in a fast-paced and collaborative environment driving experiences that answer customer questions and elevate Intuit Mailchimp offerings when and where it matters the most.

Responsibilities

• Product Vision & Strategy: Drive a bold and innovative digital-first vision for the future, broken down into MVP experiences to quickly learn and iterate based on data and customer feedback. Establish strategy, roadmaps, and requirements, aligning teams for execution.
• Customer Focus: Develop deep customer empathy through immersion in customer research. Transform insights into a roadmap of innovative solutions that address key customer pain points and drive business outcomes
• Cross-functional Leadership: Align the team, executives, and stakeholders around a bold vision with a digital first strategy
• Execution Excellence: Work with the product and platform teams to align roadmaps, priorities and drive E2E experiences that deliver value to our customers. Reduce RTB leveraging platform and AI capabilities shifting efforts into high value initiatives
• Performance Monitoring: Establish and track key performance indicators (KPIs) to assess the efficacy of the work delivered. Report on business performance and make data-driven adjustments as necessary

Qualifications

• Experience: 8+ years in Product Management with a proven track record of driving strategy, programs, projects, and requirements reimagining help and customer success experiences, in technology-driven service environments.
• Leadership: Demonstrated ability to lead cross-functional teams and drive transformational change. Experience partnering with teams to define, build, and deliver bold innovation through experiences that are critical to user growth, engagement, and retention. Strong partnership and influence skill - driving prioritization and feature requirements to product and platform teams. Self-aware with a strong desire to learn and continuously improve.
• Customer Centricity: Passionate about understanding customer needs and translating them into actionable customer-backed digital first solutions.
• Operational Excellence: Strong operational acumen with the ability to implement processes that drive efficiency and scale. Capable of decomposing a big vision into bite-size milestones. Experience in navigating high levels of ambiguity and visibility
• Communication Skills: Excellent verbal and written communication skills, with the ability to influence and inspire at all organizational levels
• Technical Proficiency: Strong understanding of technical concepts, platform requirements, and the ability to work closely with engineering teams to deliver scalable solutions. AI & ML experience in product offerings/experiences a plus
• Educational Background: Bachelor's degree in Business, Technology or a related field required. MBA, MS or advanced degree preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Southern California - $213,500 - $288,500

Bay Area California - $236,000 - $319,000