Senior Operations Engineer

Company Overview

Job Overview

Intuit Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multi channel campaigns, CRM, and analytics tools.

Mailchimp’s Engineering team is responsible for the code and infrastructure that makes that possible. Database Engineering team members work closely with product domain representatives and other teams such as SRE, Data Services, Application Performance, Networking, and Infrastructure Operations to provide the data infrastructure needed to move the company and our products forward. We take a pragmatic and practical approach to our stack; we use tried and true components and build our own processes on top of well understood building blocks. We are growing fast and need people who can help advance our infrastructure to take care of the needs of today and tomorrow.

We are seeking someone to the tech lead for our data engineering Engineering team with a focus on maintaining, growing, and improving our database infrastructure and instrumentation. You will have experience working in a dynamic environment where you are responsible for multiple database technologies (primarily MySQL, Spanner, CloudSQL and RDS) across thousands of database instances and related tooling. You should enjoy troubleshooting production issues as well as planning the future of our infrastructure. You should not be afraid to programmatically tackle problems or to make pragmatic choices when implementing new engineering solutions. Finally, you will be instrumental in helping grow the knowledge of your team members. This position requires all team members to participate in an overnight on-call schedule.

Responsibilities

This role is responsible for managing and monitoring Mailchimp’s Database Infrastructure, both in colocation facilities and in the cloud (AWS, GCP). You will
* Work cross functionally with Intuit teams to provide guidance on data storage best practices and help them solve customer problems.
* Work with product developers to improve database performance and resiliency.
* Support the migration of databases from colocation facilities to the cloud.
* Provide support for large scale database instances across production, non-production, and development environments.
* Perform regular upgrades and patches to address security vulnerabilities.
* Support and improve database availability and scalability.
* Serve in an on-call rotation supporting the database infrastructure and respond to production incidents
* Mentor team members
* Generate technical documentation to communicate architectural and design options, and educate leadership, development teams and business users.
* Provide perspective on leading industry trends, recommendations on new and emerging technologies, and engineering process improvements

Qualifications

• Experience with cloud services, databases, and datastores such as Amazon RDS, Spanner, CloudSQL, Postgresql and/or MySQL.
• Experience with cloud technologies including AWS,or GCP.
• Strong scripting experience in multiple languages such as shell, PHP, Python, Golang etc.
• Experience with database architecture, design, replication, clustering, HA/DR.
• Experience with automation tools such as Terraform, Puppet, GitHub, and RunDeck.
• Experience with modern technologies and container orchestration (Kubernetes, Docker), service deployment, monitoring and scaling.
• Demonstrated experience making pragmatic technical choices.
• Extensive experience working in large-scale technology environments with teams spanning many locations.
• Strong analytical, debugging, and interpersonal skills.
• Self-starter, highly motivated and ability to learn quickly.
• Excellent team player with strong collaboration, analytical, verbal, and written communication skills.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: