Regional Lead, OmniChannel Growth Management, TurboTax

Company Overview

Job Overview

We are seeking a dynamic and strategic Regional Business Manager to own a piece of a local business management system across a defined territory, determining and recommending actions to be taken cross-functionally to improve business outcomes. This newly created position is both tactical—focused on monitoring dashboards closely, generating hypotheses, conducting root case analysis, and creating powerful, prioritized actions —and strategic, with an emphasis on building the foundations for long-term regional growth and revenue accountability. This role is an “anomaly detector” and will sound the alarm early and often, especially during our peak tax season, to both allow for relentless incremental improvements and prevent any noticed issue from preventing maximum business goal attainment.

In this role, you will work closely with cross-functional teams as a thought partner and multiplying resource to improve outcomes in your region and influence the architecture of long-term regional growth plans, including location strategy, service design, and our customer journey. Success in this role will require an ability to thrive in ambiguity, to roll up your sleeves and dig into the weeds, having a strong bias to action and moving at a rapid pace, and an exceptional ability to glean insights from data, even when the full picture or a perfect forecast or comparison is not available.

If you are passionate about achieving results, building scalable processes, scaling successful programs, and building strong influence and connective tissue in a fast-paced environment, we invite you to apply and be part of an exciting journey!

Responsibilities

OWN PERFORMANCE & FUNNEL REPORTING

• Be the single source of truth on how the business is performing in your region, enabling consistent information flow
• Build deep knowledge of traffic / funnel behaviors incl. in different geographies, to quickly spot anomalies

FIND ROOT CAUSES & OPTIONS TO ADDRESS

• Act together with your fellow regional leads as the SWAT team to facilitate test & learn, surface issues & opportunities
• Own and facilitate the processes by which issues are explored and resolved

TRANSLATE LEARNINGS AND RE-DEPLOY

• Own and facilitate the processes by which learnings and changes are actioned across teams
• Ensure the frontline doesn’t invest time in handling issues that can be solved further upstream

ADDITIONALLY

• Monitor and analyze regional E2E (top, middle, bottom) funnel performance metrics, including agent performance, customer acquisition costs (CAC), revenue per lead, CTR, and lead conversion rates.
• Advocate for new data assets and dashboards that you need to dive into the right details (what gets measured, gets managed).
• Determine how to interpret unique data on a highly granular level that could include local events, weather, local knowledge, local competition.
• Influence A/B testing initiatives specific to regional GTM, brand awareness, and sales campaigns, CTAs, page designs, and offer structures to deliver the highest ROI.
• Use data insights to course correct and adjust strategies in all related functional areas, by partnering with those functions internally.
• Serve as a key voice for regional lead management processes, using data insights to help define qualification criteria to deliver the right prospects to the right sales experience. Leads begin from digital entry points, call entry points (inbound, outbound, support), and physical location lead capture.
• Collaborate with Data Science teams, as well as Concierge and Expert management teams, to enhance data segmentation and prioritization, enabling precision forecasting and attribution for regional sales pipelines.
• Partner with leadership to assist in quota design, sales performance metrics, and overall compensation alignment for the regional sales. Your insights can help power how we build our business.
• Serve as the liaison between your function and other teams, including technology, product, design, and concierges, to deliver seamless and high-performing regional workflows.
• Meet daily with drivers of the overall TurboTax Online expansion effort to share your insights and collaborate to diagnose shifts in performance.
• Codify learnings. Create executive summaries of how each week is changing and momentum is building. Craft narratives from the data to share how your region, and our overall strategic project, is performing.

Qualifications

• Experience in large matrixed organizations that move at a fast pace
• Strong knowledge of the customer journey and strong customer empathy
• Demonstrated success in driving tangible results through data-driven decision-making, driving large revenue-influencing projects, optimizing funnels or project performance.
• Exceptional communication and collaboration skills with the ability to engage stakeholders across diverse functional areas.
• Strategic Problem Solving: Uses data to break down complex problems, proactively prioritizing the most impactful work, and driving continuous improvement across the organization.
• Operational Excellence: Efficiently executes and manages projects from start to finish, establishes clear structures and metrics to keep teams on track. Simplifies, standardizes, and automates processes to drive efficiency and reduce manual effort
• Stakeholder Management: Builds trusted relationships to influence stakeholders and drive alignment toward common goals. Connects activities to business outcomes and communicates effectively to manage change.
• Analytical: Develops data-driven strategies by analyzing business levers and external trends to drive growth and inform decisions. Accesses and uses data from various sources to identify root causes and generate clear, actionable insights.
• Domain Expert: Develops and applies in-depth knowledge in needed business areas to develop effective practices and achieve business goals. Leverages current and emerging tools to improve processes and stays up-to-date on industry best practices.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area California $ 105,500- 142,500

Southern California $ 97,500- 132,000