Principal Product Manager, AI (Mailchimp)

Company Overview

Job Overview

Mailchimp is a leading marketing platform that empowers millions of small businesses to connect with their audience and drive real revenue growth. As we expand our focus, we're revolutionizing how businesses in the professional services sector can leverage our entire suite of tools for end-to-end success. This role will be crucial in shaping how professional service companies can fully utilize the Mailchimp ecosystem to drive growth, enhance client engagement, and boost their bottom line.

As Principal Product Manager for Mailchimp AI, you’ll define the vision and strategy for AI capabilities across our product suite, ensuring we deliver consistent, high-performing AI experiences to customers while enabling internal teams to build on a shared AI platform. By delivering AI-first capabilities, you’ll empower customers to operate more efficiently and improve their ROI.

Responsibilities

• Develop and own both high-level roadmap and detailed delivery plans for AI capabilities across the entire Mailchimp suite

• Work closely with other product groups that are building AI capabilities to ensure end-to-end consistency, and inclusion within the roadmap

• Lead cross-functional teams to deliver innovative solutions that sets the new standard for what an AI marketing platform looks like

• Interact with Mailchimp customers across various industries to understand pain points, collect requirements, and seek a deep understanding of their unique marketing needs

• Use a data/metrics-driven product development approach; define success criteria for roadmap items and demonstrate measurable impact on key performance indicators relevant to service-based businesses

• Help educate other product groups on best practices of creating AI-first capabilities

• Manage prioritization of strategic features and use cases, ensuring the right capabilities are being delivered to customers, end-to-end

• Influence key organization stakeholders and lead change in product strategy, design approaches, and AI adoption across Mailchimp

• Mentor and coach aspiring product managers, accelerating AI capabilities, and fostering a culture of innovation

Qualifications

• 10 - 12 years of Product Management experience, with a focus on B2B SaaS and AI capabilities with a focus on marketing

• Deep understanding of the AI landscape, including a strong understanding of various sectors such as eCommerce, financial, consulting, and creative services

• Strong background in metrics, analytics, and models related to marketing activities

• Experience in productizing services or developing tools that enhance marketing for eCommerce or professional services delivery

• Technical proficiency and experience with AI/ML technologies and their application in marketing contexts

• Experience with A/B testing and data-driven decision making in the context of marketing for service-based businesses

• Outstanding written and oral communication skills, with the ability to collaborate effectively with designers, engineers, and stakeholders across various organizational levels

• Passion for creating innovative solutions that solve real challenges faced by small business owners

• Excellent organizational, teamwork, and execution skills with the ability to drive work to completion in a fast-paced environment

• Bachelor's degree or equivalent; MBA or background in marketing is a plus

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area, California: $236,000 - 319,000

New York City, New York: $232,500 - 314,500