Manager 2, Product Management

Company Overview

Job Overview

Intuit is building the next generation of conversational and agentic AI experiences that help millions of consumers achieve financial confidence through precise and personalized help experiences. As these systems evolve rapidly, quality is foundational to customer trust and business impact.

We are looking for a highly technical product management leader to lead AI quality and evaluation efforts for customer-facing conversational and agentic experiences. This role is ideal for a strong people leader and hands-on operator who can translate strategy into execution, scale quality operations, and continuously raise the bar in a fast-moving environment.

This role combines technical depth in AI evaluation, people leadership, and product excellence, with meaningful ownership over how quality is measured, monitored, and improved.

Responsibilities

Product Leadership

• Define the vision, strategy, roadmap, objective, key results and success metrics for AI Quality products.
• Align stakeholders, derive requirements, analyze trade-offs, and prioritize areas of investments.
• Translate high-level quality goals into clear metrics, benchmarks, and operating plans.
• Partner closely with Product, Engineering, and Data Science to inform launch readiness, experimentation, and post-launch quality improvements.
• Make data-driven recommendations on tradeoffs that balance speed, coverage, and customer impact.
• Relentlessly pursue high quality experiences and ensure how we organize people and processes and technology optimizes for customer and business outcomes

Evaluation Systems & Tooling

• Lead the implementation and evolution of automated quality assessments including: Precision, recall, drift detection and regression monitoring, judge performance and calibration
• Help evaluate and adopt tooling and platforms that improve scalability, consistency, and insight generation.
• Use evaluation results to proactively surface error patterns, failure modes, and systemic risks in live experiences.

Human-in-the-Loop Operations

• Functionally manage and develop human data operations team members responsible for evaluation and labeling efforts.
• Ensure human evaluation programs are well-designed, consistent, and repeatable and used effectively to drive continuous improvement
• Partner with vendors or internal teams as needed to deliver high-quality evaluation at scale.

People Leadership & Operational Excellence

• Coach and develop team members, setting clear expectations and fostering a culture of ownership and community.
• Model a high say/do ratio, stepping in hands-on when needed to unblock progress.

Qualifications

• 6+ years of experience in Product Management, AI/MLquality
• 2+ years of experience in people management or functional leadership, including managing evaluators or data operations work.
• Strong understanding of evaluation concepts such as: Precision, recall, false positives/negatives, tradeoff analysis, drift and regression in production systems
• Proven track record of working effectively with engineers, data scientists, other product managers, AI/ML practitioners, executives and vendors, with demonstrated leadership to inspire and influence beyond your immediate organization.
• Experience improving or scaling human-in-the-loop workflows
• Excellent written and verbal communication skills with ability to present technical content to non-technical audiences and work with cross-functional teams to drive real business impact.
• Bachelor’s or Master’s degree required in Computer Science, Mathematics, Economics, Business Administration, or a related quantitative or technical field. Equivalent professional experience will be considered.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: