Senior Risk Operations Process Excellence Consultant
Intuit
Senior Risk Operations Process Excellence Consultant
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join Intuit as a Senior Risk Operations Process Excellence Consultant! This role is a key driver for the process infrastructure within our Fintech Risk Operations organization. You will be responsible for architecting, managing, and optimizing our processes and tools that power our risk operations teams. Leveraging Lean Six Sigma principles, you will transform end-to-end workflows to ensure our Risk Ops organization is scalable, compliant, and efficient.
Responsibilities
Infrastructure & Workflow Redesign: Architect and overhaul the end-to-end Risk Operations workflow, including Underwriting, Fraud, Compliance, and AML reviews.
Process Mapping & Ownership: Take complete ownership of the process lifecycle—designing, mapping, and executing new frameworks using Six Sigma methodologies to eliminate waste and variance.
Strategic Communication: Champion the process roadmap to stakeholders and leadership, providing clear data-driven insights on operational impact.
Cross-Functional Leadership: Support multi-quarter initiatives, bridging the gap between technical and business requirements.
Solution Development: Partner across the organization to identify, quantify, and prioritize business friction points, developing high-quality solutions that improve operational effectiveness.
Continuous Improvement Culture: Relentlessly drive a "Continuous Improvement" mindset, utilizing DMAIC frameworks to refine operations even after initial targets are met.
Business Case Architecture: Develop compelling, data-backed business cases that justify infrastructure investments and illustrate the long-term benefits to the customer and the company.
Qualifications
Six Sigma Expertise: Green Belt certification (or equivalent experience) is highly preferred, with a proven track record of applying Lean principles to financial services.
Fintech Experience: 5+ years of experience leading operational or process excellence projects.
Systems Thinking: Deep understanding of how process infrastructure interacts with Risk/Fraud tools.
Strategic Vision: Ability to think long-term and align Risk Operational Excellence initiatives with the broader corporate strategy.
Change Management: Exceptional leadership skills with the ability to navigate constant prioritization and resource shifts while advocating for operational needs.
Executive Presence: Masterful verbal, written, and presentation skills; comfortable distilling complex process architecture into impactful summaries for executives.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Atlanta, GA: $99,000 $116,000 $133,500